ALLA MITSYK
Fort Lee,NJ
Summary
Bilingual customer-focused professional with exceptional communication and project management skills. Demonstrated ability to serve as the initial point of contact for customers and clients, establishing rapport and forging long-term partnerships that drive sustainable profitability. Expertise in critical thinking and creative problem-solving, enabling identification of new opportunities, expansion of the customer base, and deepening of existing relationships. Proficient in MAC, Word, and POS systems. Seeking a full-time position that offers professional challenges to utilize exceptional interpersonal skills, excellent time management, and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Self-Employed
Household Manager
08.2023 - 09.2024
- Owned and operated online shop while overseeing design, production, and sale of premium clothes.
- Conducted a thorough marketing analysis to identify a target market segment, optimized SEO to increase monthly sales.
- Developed a loyal customer base through personalized interactions and consistently delivering high-quality products.
- Managed household finances, including bill payments, budget tracking, increasing savings over 6 months by 16% while maintaining quality of life.
- Expertly handled multiple child-related emergency, health and safety situations by maintaining extreme calm under pressure.
- Navigated complex interpersonal challenges to build vital communications and issue resolution skills.
- Organized daily schedule for family members, optimizing productivity and time management by 20%.
Base Shop Coordinator/ Licensed Agent
PHP Agency
05.2019 - 07.2023
- Interviewed prospective clients to learn about their financial needs and to discuss any existing coverages, payments, corrections, and cancellations
- Prepared appropriate documentation in timely manner and in accordance with agency guidelines and state laws
- Assisted with management of cross-functional communication between agents, clients and external vendors
- Collaborated with insurance carriers and other internal departments to effectively resolve issues impacting client's placement process
- Monitored daily productivity and implemented modification to improve overall performance of agents
- Contacted clients to follow-up on incomplete information, insurance verification and other inaccurate information pertaining to claims
- Filed insurance claims by obtaining and entering data related to clients, insurance provider and service provided
- Maintained all insurance files to ensure all fee schedules are current and up to date.
Sales Professional
Hugo Boss
10.2013 - 08.2018
- Built strong customer base through personalized product guidance, resolved customer complaints, and ensured customer satisfaction
- Operated POS system receiving payments of cash, checks and credit card charges from customers for goods, making change and issuing receipts
- Achieved personal sales goals by up-selling and promoting additional products increasing sales by 10% quarterly
- Demonstrated good decision-making skills by delivering appropriate product messaging, information and resources to targeted customers to maximize revenue
- Implemented effective networking strategies and elevated new business opportunities.
- Maintained awareness of all product knowledge information, various line, merchandise promotions, and advertisement
- Collaborated with team to develop strategies to increase sales, and promote business
- Partnered with business manager to develop monthly and seasonal plans to achieve strong performance results
- Devised and implemented product strategies for filling market gaps and driving consistent sales
Assistant Manager
Mount Kisco Diner
10.2009 - 09.2012
- Developed and implemented budget plans to successfully increase profit margins
- Created and implemented plans to develop effective advertising to increase sales
- Planned and coordinated menus by detecting customer's patterns in order to increase business profitability
- Managed approximately 20 incoming calls per day from customers, handled cash, ordered inventory and prepared nightly closing reports
- Supervised and monitored maintenance inventories and product orders, ensuring accurate availability of supplies and products
- Participated in training of employees to ensure high quality presentation and level of customer service.
Education
Bachelor of Science - International Trade and Marketing
Fashion Institute of Technology, State University of New York
New York, NY2013
Master's degree - Linguistics and Communication
Mari State University
Russia2004
Skills
- Customer Service
- Point of Sale Systems
- Mathematical Skills
- Client Discovery/Needs Analysis
- Conflict Resolution/Problem Solving
- Communication
- Cash handling
- Detail-oriented/self-motivated
- Time Management
- Public Speaking
- Teamwork and Collaboration
- Friendly, Positive Attitude
Languages
Russian
Native or Bilingual
Timeline
Self-Employed
Household Manager
08.2023 - 09.2024
Base Shop Coordinator/ Licensed Agent
PHP Agency
05.2019 - 07.2023
Sales Professional
Hugo Boss
10.2013 - 08.2018
Assistant Manager
Mount Kisco Diner
10.2009 - 09.2012
Bachelor of Science - International Trade and Marketing
Fashion Institute of Technology, State University of New York
Master's degree - Linguistics and Communication
Mari State University
Similar Profiles
SAMANTHA ONATESAMANTHA ONATE
Household Manager at Household ManagerHousehold Manager at Household Manager
Catrina LopezCatrina Lopez
Household Manager at Household ManagerHousehold Manager at Household Manager
Sarah KugelSarah Kugel
Stay-at-home-Mom at Household ManagerStay-at-home-Mom at Household Manager