Alla Rybikov
Sacramento,CA
Summary
Security professional highly skilled in responding to emergency situations. Approaches all cases calmly and with safety procedures in mind. Hardworking Dispatch Manager with strong workload coordination and task delegation skills. Outgoing personality builds quality relationships with coworkers and promotes inclusive employee training environments. Efficient data collection promotes accurate documentation and improves supply chain logistics. Skilled professional monitoring performance indicators and researching sales trends to support sales and dispatch teams. Maximized potential sales with merchandise knowledge and outstanding customer service. Highly organized and diligent.
Overview
3
3
years of professional experience
Work History
Security
Fortress event solutions
Sacramento, CA
06.2023 - Current
- Provided security for special events and dignitaries.
- Reviewed security clearance requests for accuracy and completeness.
- Provided necessary support for convoy security operations.
- Developed systematic approach for recording security activities.
- Alerting appropriate authorities of any suspected anomalies or hazards encountered on duty without delay.
- Performed keyword research, analysis and optimization techniques to improve search relevancy.
- Identified patterns of user behaviour and searched for corresponding query results.
- Developed strategies to improve the accuracy of search results.
- Assessed legal materials to aid in key decision making.
- Performed title searches, ordered reports and obtained clearance documents.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed large-scale special event security operations with multiple agencies involved.
- Monitored and managed event security personnel to ensure proper coverage of the venue.
- Greeted guests and provided them with information about the event.
- Circulated among guests to preserve safety and order and protect venue property.
- Warned persons of rule infractions or violations, evicting repeat violators from premises.
- Recognized security risks to properly handle situations.
Dispatcher
1776 logistics
Sacramento, CA
11.2021 - 05.2022
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Provided technical support to clients via telephone and email, resolving complex issues.
- Answered questions regarding software functionality, troubleshooting hardware and software problems, and configuring system settings.
- Evaluated customer feedback to identify areas of improvement and implemented changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed proficiency in comprehending and implementing oral and written guidance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
- Coordinated and scheduled truck drivers to ensure timely delivery of goods.
- Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
- Maintained records of deliveries, pickups, and other related information for customer service purposes.
Education
High School Diploma -
Visions in Education Charter School
Sacramento, CA01-2023
Skills
- Security screening
- Safety and Security
- Maintaining network security
- Physical security procedures
- Network Security Management
- Security equipment management
- Money security
- Phone dispatch
- Plan strategy management
- Communication
- Organization
- Active Listening
- Teamwork and Collaboration
Languages
English
Professional
Russian
Professional
Timeline
Security
Fortress event solutions
06.2023 - Current
Dispatcher
1776 logistics
11.2021 - 05.2022
High School Diploma -
Visions in Education Charter School
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