ALLA VOSKOVETSKY
Buffalo Grove,IL
Summary
Dynamic Operations Manager with a proven track record at First Line Medical Supply, excelling in problem-solving and team leadership. Elevated operational efficiency and employee retention through innovative staff management and training strategies. Demonstrated expertise in operations monitoring and customer service, significantly enhancing client satisfaction and team productivity.
Overview
22
22
years of professional experience
Work History
Operations Manager
First Line Medical Supply
10.2008 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Operations Supervisor
Priority Care Medical Supply
03.2002 - 10.2008
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Education
BBA - Business Administration And Management
College of Trade
Kiev, Ukraine05.1989
Skills
- Problem-Solving
- Team Leadership
- Customer Service
- Operations Monitoring
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Staff Management
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Operations Manager
First Line Medical Supply
10.2008 - Current
Operations Supervisor
Priority Care Medical Supply
03.2002 - 10.2008
BBA - Business Administration And Management
College of Trade
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