Alla Zaikin
Vancouver,WA
Summary
Dedicated Surgical and Medical Assistant skilled in technical, clerical, and patient-centered care. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of the medical sector and regulatory obligations concerning it. In the past 19 years, I have proven to be passionate, dedicated, compassionate, caring, hardworking, and reliable. I want to put my recently obtained leadership and management education and medical background/experience into an entry-level leadership position in a clinical or hospital setting. I am confident that my future employer will benefit from my experience and passion to make a difference.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Surgical Services Technician (Endo)/Patient Care Technician, Emergency Department
PORTLAND and MILWAUKIE PROVIDENCE MEDICAL CENTER
Portland, OR
06.2022 - Current
- Facilitate patient flow by quick and efficient room turnover, stocking procedure room, and maintaining correct stock levels in the OR/ED/Endo room.
- Operated machines such as suction devices, cautery devices, power drills., as directed by physician or surgeon.
- Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
- Assist in performing various procedures with GI and OR by utilizing specialized equipment and under the direction of a qualified physician.
- Demonstrate knowledge of specific equipment used during the endoscopic procedures.
- Assemble and test equipment used during and after the procedures
- Assist with obtaining biopsies and labeling specimens as ordered, following the department’s policy when handling specimens.
- Assist with patient transfers and positioning, ensuring patient safety, comfort, and good body posture
- Sterilized and cleaned all of the Endoscopic instruments as needed
- Performed patient care duties such as taking vital signs, positioning patients, and preparing them for surgery.
- Provided support to surgeons during procedures by passing instruments and other materials.
- Provided support to surgeons, nurses and other medical staff during surgery.
- Administered medications as directed by physicians prior to surgery.
- Transported patients between units as needed prior to or after surgery.
- Reported any changes observed in patient condition immediately to supervising physician or nurse.
- Demonstrated knowledge of anatomy and physiology related to assigned surgical services area.
- Followed hospital policies and procedures regarding infection control practices.
- Adhered to HIPAA guidelines when handling confidential patient information.
Outpatient Certified Medical Assistant and Receptionist
Adventist Health Medical Center
Portland, OR
05.2022 - Current
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Scheduled appointments for patients via phone and in person.
- Discharge patient with instructions and schedule procedures Navigate scheduling infusions and other out-of-the-clinic test
- Prior authorization for prescriptions
- Chief complaint verification, vitals, medication administration, injections, blood draws, specimen collection, and POCT tests are performed daily.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
Medical Assistant/Registrar
PROVIDENCE MEDICAL GROUP EXPRESS CARE
Vancouver, WA
02.2016 - 05.2018
- Schedule and Register patients, creating new charts for new walk-in patients
- Chief complaint verification, vitals, medication administration, injections, blood draws, specimen collection, and POCT tests are performed daily
- Assist MD/NP/PA during express care-appropriate procedures
- Perform daily QCs and maintain other clinic equipment.
- Call the patient with the provider’s results and orders.
- Administered injections, medications and treatments as directed by the physician.
- Call in new prescriptions or clarifications ordered by the provider to the pharmacy
- Volunteer to cover shifts at other locations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Certified Medical Assistant/ Endoscopy Technician
THE OREGON CLINIC GI/ASC
Portland, OR
05.2007 - 04.2016
- I checked patients in prior OV and discharged them after per Doctors' orders
- Reviewed the instructions with patients and scheduled various tests and labs as ordered by the MD
- Records obtained from other medical facilities before visits
- Vitals taking, reviewing patient’s current med, allergy list, and family hx (updating patient’s electronic chart)
- Assisted during exams and specific office/ASC procedures
- Started IVs' prior procedures and infusion therapies under the direct supervision of an RN or MD
- Assist with obtaining biopsies and labeling specimens as ordered, following the department’s policy when handling specimens
- Facilitate patient flow, room turnover, and stocking procedure rooms and exam rooms by maintaining correct stock levels in all these rooms
- Ordering supplies and organizing in the stock room
- Trained new staff in ASC
- Triage room experience by calling patients with results, doctor orders, or specific instructions
- Also, I communicate patients' concerns back to the physicians and NPs
- Authorizing prescription refills as directed by the doctor, prior authorizations, clarifications, etc
- Preparing and administering medications as directed by a physician
- Help translate documents for patients who are Russian/Ukrainian speaking.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Caregiver/Medication Aide
BROOKDALE ASSISTED LIVING/Memory CARE
Troutdale, OR
01.2003 - 06.2007
- Assisted RN with coordination of CNAs, delegating them to caregiving tasks
- Reviewed charts and updated any changes in clients' medical and physical changes and notified their physician and family of any changes and occurrences.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Educated families about available resources for home health care services in the local community.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
Education
Bachelor of Science - Business And Healthcare Management
Western Governors University
Salt Lake City, UT05-2024
Graduate of 2007 - Medical Assisting Program
Concorde Career Institute
Portland, OR08-2007
Graduate of 2003 - Highschool Diploma
Reynolds High School
Associate Degree in General Studies - Healthcare Sciences
PCC
Portland, ORSkills
- Charismatic and uplifting personality
- Excellent communication skills
- Patient-Focused Care
- Caring and compassionate
- Leadership qualities
- Training and delegation
- Integrity and Respect
- Efficient and Consistent
- Medical Terminology Proficiency
- EMR, CPS, EPIC, Excel, Microsoft Word, PowerPoint, and spreadsheets were trained
- Hospital hands-on patient care experience in multiple areas: surgical, outpatient, emergency, and ICU services
- Medical Clinic and Office experience in multiple clinic specialties Front office, back office, phlebotomy (lab), scheduling, triage, assistance with in-office procedures, etc
- Fluent in English, Russian and Ukrainian
- Calm and Level-Headed Under Duress
Certification
NCMA, CPR, WA Certified MA
Timeline
Surgical Services Technician (Endo)/Patient Care Technician, Emergency Department
PORTLAND and MILWAUKIE PROVIDENCE MEDICAL CENTER
06.2022 - Current
Outpatient Certified Medical Assistant and Receptionist
Adventist Health Medical Center
05.2022 - Current
Medical Assistant/Registrar
PROVIDENCE MEDICAL GROUP EXPRESS CARE
02.2016 - 05.2018
Certified Medical Assistant/ Endoscopy Technician
THE OREGON CLINIC GI/ASC
05.2007 - 04.2016
Caregiver/Medication Aide
BROOKDALE ASSISTED LIVING/Memory CARE
01.2003 - 06.2007
Bachelor of Science - Business And Healthcare Management
Western Governors University
Graduate of 2007 - Medical Assisting Program
Concorde Career Institute
Graduate of 2003 - Highschool Diploma
Reynolds High School
Associate Degree in General Studies - Healthcare Sciences
PCC
NCMA, CPR, WA Certified MA
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