Summary
Overview
Work History
Education
Skills
Timeline
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ALLAIN BALBUENA

Taytay

Summary

Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization's growth.

Overview

7
7
years of professional experience

Work History

Supervisor / Team Leader

Sitel Philippines
05.2022 - Current
  • Responsible for guiding the team of people during a particular initiative or towards a specific goal
  • In charge of delegating work, overseeing progress towards goals and coaching team members as needed
  • Identifying the strength, weaknesses and opportunities of the team to appropriately address on how to improve it
  • Provide directions, vision, motivate and inspire others and help create an environment conducive to success by promoting communication and collaboration with the team

Customer Service Representative

Sitel Philippines
12.2020 - 05.2022
  • Handle inbound calls for product or service inquiries
  • Attends to customer's request in any billing related concern
  • Keeping records of interactions with customers process accounts and file documents of the customer
  • Process payments, processing checks and other debit or credit cards

Technical Support Representative

Alorica Philippines
11.2018 - 11.2020
  • Provide technical assistance and troubleshooting with computer, phone and wifi router
  • Fields support calls from users with inquiries regarding software issues, connectivity and similar concerns
  • Consults with users to determine steps and procedures taken to identify and resolve the problem
  • Guides users through diagnostic and troubleshooting problems which may include of diagnostic tools and software and/or following verbal instructions

Sales Associates

Iproximity Offshose Inc.
06.2018 - 11.2018
  • Respond to questions, direct customers to merchandise within the store, and provide excellent customer service
  • Educate customers about current promotions
  • Maintain superior knowledge of products and services
  • Contribute to team's daily sales goals
  • Assisting customers with purchases, return, refunds and issue receipt

Education

Senior High School Graduate -

President Diosdado Macapagal High School
Taguig City
11.2018

2nd Honorable Mention -

Jampason Elementary School
Initao
03.2012

Skills

  • Customer service
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Attention to detail
  • Employee motivation

Timeline

Supervisor / Team Leader

Sitel Philippines
05.2022 - Current

Customer Service Representative

Sitel Philippines
12.2020 - 05.2022

Technical Support Representative

Alorica Philippines
11.2018 - 11.2020

Sales Associates

Iproximity Offshose Inc.
06.2018 - 11.2018

Senior High School Graduate -

President Diosdado Macapagal High School

2nd Honorable Mention -

Jampason Elementary School

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ALLAIN BALBUENA