ALLAIN BALBUENA
Taytay
Summary
Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization's growth.
Overview
7
7
years of professional experience
Work History
Supervisor / Team Leader
Sitel Philippines
Ortigas, Pasig City
05.2022 - Current
- Responsible for guiding the team of people during a particular initiative or towards a specific goal
- In charge of delegating work, overseeing progress towards goals and coaching team members as needed
- Identifying the strength, weaknesses and opportunities of the team to appropriately address on how to improve it
- Provide directions, vision, motivate and inspire others and help create an environment conducive to success by promoting communication and collaboration with the team
Customer Service Representative
Sitel Philippines
Ortigas, Pasig City
12.2020 - 05.2022
- Handle inbound calls for product or service inquiries
- Attends to customer's request in any billing related concern
- Keeping records of interactions with customers process accounts and file documents of the customer
- Process payments, processing checks and other debit or credit cards
Technical Support Representative
Alorica Philippines
Makati, Metro Manila
11.2018 - 11.2020
- Provide technical assistance and troubleshooting with computer, phone and wifi router
- Fields support calls from users with inquiries regarding software issues, connectivity and similar concerns
- Consults with users to determine steps and procedures taken to identify and resolve the problem
- Guides users through diagnostic and troubleshooting problems which may include of diagnostic tools and software and/or following verbal instructions
Sales Associates
Iproximity Offshose Inc.
Makati, Metro Manila
06.2018 - 11.2018
- Respond to questions, direct customers to merchandise within the store, and provide excellent customer service
- Educate customers about current promotions
- Maintain superior knowledge of products and services
- Contribute to team's daily sales goals
- Assisting customers with purchases, return, refunds and issue receipt
Education
Senior High School Graduate -
President Diosdado Macapagal High School
Taguig City11.2018
2nd Honorable Mention -
Jampason Elementary School
Initao03.2012
Skills
- Customer service
- Training and mentoring
- Goal oriented
- Staff management
- Attention to detail
- Employee motivation
Timeline
Supervisor / Team Leader
Sitel Philippines
05.2022 - Current
Customer Service Representative
Sitel Philippines
12.2020 - 05.2022
Technical Support Representative
Alorica Philippines
11.2018 - 11.2020
Sales Associates
Iproximity Offshose Inc.
06.2018 - 11.2018
Senior High School Graduate -
President Diosdado Macapagal High School
2nd Honorable Mention -
Jampason Elementary School
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