Allain Knowles
Summary
Professional Floral Specialist with comprehensive expertise in floral design, inventory management, and customer service. Proven ability to lead teams, drive sales, and manage day-to-day operations in fast-paced environment. Adaptable, reliable, and focused on achieving high-quality results while fostering collaborative team atmosphere. Skilled in vendor relations, budgeting, and trend analysis to ensure optimal product offerings and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Floral Manager
Albertsons Grocery Store
11.2016 - Current
- Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements on the spot.
- Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
- Resolved customer complaints promptly, maintaining a professional demeanor while working towards satisfactory solutions.
- Established strong relationships with clients, leading to repeat business and referrals for new customers.
- Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing efforts.
- Educated customers on proper care techniques for their floral purchases, resulting in longer-lasting products and satisfied clients.
- Streamlined order processing and inventory management for increased efficiency in daily operations.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Education
Associate of Science - Architectural Drafting
Lane Community College
Eugene, OR07-2017
Skills
- Product inventories
- Customer engagement
- Floral design
- Goal setting
- Effective task delegation
- Team leadership
- Quality assurance
- Effective communication
- Strong organizational abilities
- Strong focus on accuracy
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Constant tracking of purchases and sales to maximize gross profits.
- Supervised and trained other associates to accomplish successful sales during holidays.
Timeline
Floral Manager
Albertsons Grocery Store
11.2016 - Current
Associate of Science - Architectural Drafting
Lane Community College
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