Allaisa Johnson
Albany,New York
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative II
Maximus
Albany, NY
09.2022 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with inquiries, billing questions, and other customer service related issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone
Courier
Vans Express
Latham, NY
03.2020 - 03.2021
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Identified new routes during weather delays to facilitate on-time deliveries to customers.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Ensured all packages were properly labeled and sealed.
Independent Contract Driver
Metro Sedan (Yellow Cab)
Houston, TX
12.2018 - 01.2020
- Transported passengers with physical and mental disabilities in a safe and timely manner.
- Ensured proper operation of vehicle before each trip, including safety checks.
- Assisted passengers with entering and exiting the vehicle as needed.
- Verified passenger eligibility for paratransit services according to established criteria.
- Communicated with dispatch personnel regarding pick-up times and locations for assigned routes.
- Performed basic maintenance tasks such as checking fluid levels, fueling vehicles and cleaning interiors and exteriors of vehicles.
- Reported mechanical issues or incidents immediately to supervisor or dispatcher.
- Followed all applicable laws, regulations and safety procedures while driving vehicles.
- Responded quickly in emergency situations such as medical emergencies or accidents on the road.
Driver
First Transit- Metrolift
Houston, TX
05.2017 - 07.2018
- Ensured the safety of passengers by following all traffic laws and regulations while driving a paratransit bus.
- Provided courteous and friendly customer service to passengers.
- Assisted passengers with boarding, disembarking, and transferring onto buses.
- Performed pre-trip inspections on assigned vehicles before each shift.
- Maintained accurate records of mileage, fuel consumption, and other operational data.
- Communicated effectively with dispatch personnel regarding route changes or delays due to traffic conditions or weather events.
- Operated wheelchair lifts for disabled passengers as needed.
- Reported any mechanical issues that arose during trips to the maintenance department promptly.
- Inspected tickets for accuracy prior to departure from each stop.
- Cleaned interior of vehicle after each trip according to established cleaning guidelines.
- Assisted elderly or disabled passengers in entering and exiting the bus safely.
- Maintained an organized logbook recording all trips taken throughout the day.
Restaurant Hostess/Server
Chili's Grill & Bar
Pearland, TX
02.2016 - 07.2016
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Upsold appetizers, drinks, desserts. when appropriate.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Relayed orders to service bar and kitchen via point-of-sale register system.
Field Supervisor
Avatar Home Health Care Agency
Spring, TX
10.2015 - 11.2015
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Performed clerical duties such as data entry, filing and answering phones
- Maintained accurate records of Supervisory visits
- Successfully operated computer systems such as Vesta and EVV
- Filled in as necessary when providers could not complete clients' services
Education
Some College (No Degree) - Medical Assisting
College of Healthcare Professions
Houston, TX05-2014
GED -
New York University
Albany, NY12-2011
Skills
- Call Management
- Account Updating
- Data Entry
- Complaint Resolution
- Inbound and Outbound Calling
- Positive and Professional
- Customer Service
- High-Energy Attitude
- Research
- Filing
- Active Listening
References
References available upon request.
Timeline
Customer Service Representative II
Maximus
09.2022 - Current
Courier
Vans Express
03.2020 - 03.2021
Independent Contract Driver
Metro Sedan (Yellow Cab)
12.2018 - 01.2020
Driver
First Transit- Metrolift
05.2017 - 07.2018
Restaurant Hostess/Server
Chili's Grill & Bar
02.2016 - 07.2016
Field Supervisor
Avatar Home Health Care Agency
10.2015 - 11.2015
Some College (No Degree) - Medical Assisting
College of Healthcare Professions
GED -
New York University