Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Interests
Timeline
CustomerServiceRepresentative
Allan Aze

Allan Aze

Abilene,TX

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

5
5
years of professional experience

Work History

Facilities Assistant

Hardin-Simmons University
08.2023 - Current
  • Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
  • Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Coordinated event setup and teardown processes, resulting in seamless transitions between activities onsite.
  • Assisted with logistical requirements for events and meetings.

Lead Barista

Aramark
08.2021 - Current
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.

Construction Site Supervisor

Infinity Center Gatsibo
05.2024 - 08.2024
  • Coordinated crew and subcontractor work activities and materials acquisition and maintenance.
  • Read plans and blueprints and communicated to workers.
  • Scheduled labor, ordered materials and coordinated with other contractors to complete projects.
  • Enhanced client satisfaction, accurately interpreting blueprints and specifications to deliver high-quality results.

Maintenance Crew Member

Hardin-Simmons University
05.2022 - 08.2022
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.

Cleaning Crew Member

ABM Industries
05.2021 - 08.2021
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.

Internet Sales Agent

Kopa Telecom
03.2020 - 12.2020
  • Developed strong relationships with clients by promptly addressing their needs and concerns, resulting in repeat business.
  • Streamlined the sales process for improved efficiency, enhancing the overall customer experience and satisfaction.
  • Assisted in the creation of compelling product listings with detailed descriptions and engaging visuals, attracting potential buyers to our offerings.
  • Resolved customer complaints quickly and professionally by thoroughly investigating issues and proposing solutions that met both client expectations.

Intern

Rwanda Governance Board (RGB)
05.2019 - 08.2019
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within the industry, applying learned concepts directly into relevant work situations.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

BBA - Management

Hardin Simmons University
Abilene
12.2024

Skills

    Teamwork and Collaboration

    Quick Learner

    Problem-Solving

    communication skills

    Adaptability and flexibility

    Reliability

    Time Management

Languages

English
Native or Bilingual
kinyarwanda
Native or Bilingual
French
Professional Working
Swahili
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Basketball

Reading

Getting to know new people

Timeline

Construction Site Supervisor

Infinity Center Gatsibo
05.2024 - 08.2024

Facilities Assistant

Hardin-Simmons University
08.2023 - Current

Maintenance Crew Member

Hardin-Simmons University
05.2022 - 08.2022

Lead Barista

Aramark
08.2021 - Current

Cleaning Crew Member

ABM Industries
05.2021 - 08.2021

Internet Sales Agent

Kopa Telecom
03.2020 - 12.2020

Intern

Rwanda Governance Board (RGB)
05.2019 - 08.2019

BBA - Management

Hardin Simmons University
Allan Aze