Allan Barcenas
Rancho Cordova,CA
Summary
Dynamic network operations manager with AT&T, adept at leading teams to achieve high-quality service delivery. Proven expertise in network provisioning and configuration, complemented by strong analytical skills. Successfully managed critical projects, enhancing customer satisfaction and operational efficiency. Committed to driving performance improvements and fostering team development in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Manager-Network Ops Center
AT&T Service Delivery
04.2023 - Current
- Managed a team of 13-17 ENOC Technicians.
- Provided support and coaching as needed.
- Handled high-level executive escalations, ensuring the swift and efficient completion of urgent or expedited orders.
- Conducted weekly coaching meetings with the team to review new processes and address performance and quality concerns.
- Performed monthly quality and performance reviews with each direct report.
- Managed Hot Cut projects with our wholesale customers to provide out of business hours support and to ensure completion of EVC migration projects.
- Provided capacity management assistance to wholesale customers.
Enoc Technician - AT&T Business, Global Operations
AT&T
01.2010 - 04.2023
- Provision At&t Switched Ethernet Network infrastructure using Network Management and Element Management systems
- Troubleshoot and diagnose problems using available network management tools
- Resolve trouble through operational support systems or dispatch field forces
- Act as front line interface to customers, accepting trouble reports and dispatching them to appropriate personnel and/or carriers
- Track timely completion of service orders, escalating if necessary
- Critical date management for service orders
- End-to-end testing once physical paths and virtual circuits are built Involves benchmarking test results and coordinating service turn-up with customer
- Router configuration for network infrastructure build and adding new customer service
- TCP/IP address assignment/inventory for network infrastructure and new customer service virtual circuits
Testing Technician - CA Major Accounts Center
AT&T
03.1999 - 01.2010
- Provisioning telecommunications circuits, including DS1, DS3, GigaMAN, and Primary Rate ISDN circuits
- Configuring and maintaining circuit switches and cross-connects
- Troubleshooting and resolving circuit issues
- Testing and monitoring circuits to ensure proper operation
- Communicating with clients to understand their circuit needs and ensure proper provisioning
- Keeping accurate records of circuit provisioning and maintenance
- Responding to service requests and escalations in a timely manner
- Assisting with network capacity planning
- Following telecommunications industry standards and protocols
- End-to-end testing once physical paths are built. Involves benchmarking test results and coordinating service turn-up with customer
Education
High School Diploma -
Hiram Johnson High School
Sacramento, CA06.1996
Skills
- Strong managerial skills with a proven ability to lead large-scale projects to successful and timely completion
- Network provisioning and configuration
- Familiarity with networking protocols and technologies (eg DHCP, VLANs, VPNs, TCP/IP, DNS)
- Experience with Ciena, Juniper, and Cisco networking equipment
- Knowledge of network monitoring and troubleshooting tools
- Strong analytical and problem-solving skills
- Knowledge of VLANs, VLAN tagging, and VLAN trunking
- Experience in assisting customers with network capacity planning and upgrade projects, including EVC migrations/rehomes and MACD's
- Familiarity with automation and scripting languages
- Understanding of Quality of Service (QoS) and traffic engineering principles
Accomplishments
- Resolved numerous high-level executive escalations, ensuring the rapid and efficient completion of urgent and expedited orders.
- Served as Project Lead for the Sacramento/Houston Hot Cut Cross Training Initiative; trained Houston center technicians on MACD and NNI rehome procedures and developed a comprehensive Hot Cut Checklist to streamline customer hot cut processes.
- Oversaw Hot Cut projects for wholesale customers, providing after-hours support to ensure successful EVC migrations.
- Delivered capacity management solutions and support for wholesale clients, contributing to improved customer satisfaction and operational efficiency.
- Joined the ENOC center in 2010 during the initial deployment of the ASE/IPAG network, contributing to foundational network operations.
- Played a key role in large-scale projects implementing both Layer 1 and Layer 2 services, requiring extensive manual configuration and input into Canopi prior to automation.
- Demonstrated adaptability and attention to detail by managing complex, hands-on processes to ensure accurate network service creation and configuration.
- Led multiple large-scale projects, including the CENIC initiative, for major clients.
- Managed the migration and implementation of over 160 circuits (DS1, DS3, OCN, and GigaMAN), ensuring seamless service transitions and minimal downtime.
- Successfully delivered the CENIC project, directly contributing to the acquisition of a five-year, $40 million contract for SBC.
Manager, Network Ops Center (April 2023 – Present)
ENOC Technician 2010 – 2023
Testing Technician, California Major Accounts Center
1999-2010
Timeline
Manager-Network Ops Center
AT&T Service Delivery
04.2023 - Current
Enoc Technician - AT&T Business, Global Operations
AT&T
01.2010 - 04.2023
Testing Technician - CA Major Accounts Center
AT&T
03.1999 - 01.2010
High School Diploma -
Hiram Johnson High School
Similar Profiles
ARPITHA K JARPITHA K J
Senior analyst in Financial planning and analysis (FP&A) at PRICEWATERHOUSECOOPERS SERVICE DELIVERY CENTER (BANGALORE) PRIVATE LIMITEDSenior analyst in Financial planning and analysis (FP&A) at PRICEWATERHOUSECOOPERS SERVICE DELIVERY CENTER (BANGALORE) PRIVATE LIMITED
Rajan SinghRajan Singh
Senior Associate at PricewaterhouseCoopers Service Delivery CenterSenior Associate at PricewaterhouseCoopers Service Delivery Center
Aditi JainAditi Jain
Delivery Manager - Web Application Dev Project at PricewaterhouseCoopers Service Delivery CenterDelivery Manager - Web Application Dev Project at PricewaterhouseCoopers Service Delivery Center
Weslee BrooksWeslee Brooks
Designated Correspondence Representative at BLUE SHIELD OF CALIFORNIADesignated Correspondence Representative at BLUE SHIELD OF CALIFORNIA
Jesse PalmerJesse Palmer
Supervisor at PRIDE IndustriesSupervisor at PRIDE Industries