Allan Benjamin

• Facilitate the construction and management of commercial education programs using a "borrow, buy, or build" approach
• Bring agility and clarity to instructional systems design and advocate for learning and training as competitive advantages
• Fearlessly roll up my sleeves and dive into instructional design at all levels, whether as a project lead, content developer or mentor
• Work closely with internal and external design firms to optimize content production and delivery.

• Design learning resources for Roche Information Solutions healthcare business intelligence suites (formerly Viewics)
• Produce educational libraries for internal and external global audiences that build knowledge and instill confidence
• Partner with regional and global leadership teams to expand the reach of business initiatives through individual and team-based learning programs.

• Lead Business Analyst for Field Service Lightning
• Owner of all global Salesforce reference and training material resources
• Mentor for support team
• Launched Field Service Lighting in July 2019
• Reduced monthly ticket backlog by 60% and raised SLA performance from 82% to 97%.

• Designed and implemented blended learning and delegated support program for Salesforce and Qlik
• Lead for 20 field super users; facilitator for all Salesforce training, and responsible for evaluation/counter-measure of effectiveness
• Business analytics consultant for sales and marketing leaders; implement visual management tools and dashboards
• Translated business initiatives into Salesforce configuration, dashboards, and learning programs
• Delegated Administrator for Salesforce & Qlik; supporting >200 users.

• Designed, managed, and delivered comprehensive New Employee Orientation and Sales On-boarding Programs focused on engagement and immediate productivity
• Lead migration team for Salesforce.com implementation and deployment project
• Instruct and coach effective use of Salesforce.com using blended learning model
• Coach trainers and SMEs on effective learning and facilitation techniques.

Global Academy Operations Specialist

• Developed innovative technology and education solutions to drive global marketing objectives and support training processes worldwide
• Coordinated global deployment of sales and negotiation skills programs.

Technology Specialist

• Designed information systems to facilitate streamlined corporate activities in coordination with regional Six Sigma Black Belts
• Served on the council for the Danaher Conference on Innovation (DCI) for two consecutive years as technology advisor.

Information Systems Supervisor

• Responsible for all information technologies used at the Clinical and Surgical Operating Microscopy offices for Leica in Depew, NY.
• Transitioned IT operations from on-premises to service providers to improve efficiency and cost

• Lead for Technical and Service Documentation Archival project
• Converted all printed service and technical documentation into PDF with full text-search capabilities
• Over 600 manuals converted and cataloged onto CD-ROMs
• Responsible for tracking and documenting all CD-ROMs distributed to work force
• Developed standard work for entire process and transferred to Leica
• The project scope was expanded four times and on each occasion all goals were exceeded.