Allan Berti
Denver,CO
Summary
Committed and hardworking General Manager with 4 years of experience directing fast food service. Well-rounded leader with talent for supervising employees and management. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
6
6
years of professional experience
Work History
General Manager of Food Service
POPEYES
08.2019 - Current
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Reviewed and approved employee schedules and timesheets.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
Supervisor of Operations
UPS
09.2019 - 12.2020
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
General Manager
Jersey Mike's Subs
01.2018 - 08.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Created and maintained compliant work environment.
Education
High School Diploma -
George Washington High School
Denver, CO07.2018
Skills
- Production Records
- Guest Relations
- Safe Work Practices
- Resource Allocation
- Verbal and Written Communication
- Project Planning
- Employee Scheduling
- Order Supplies
- Corporate Social Responsibility
- Cost Management
- Menu Planning
- Staff Training
- Labor Cost Controls
Timeline
Supervisor of Operations
UPS
09.2019 - 12.2020
General Manager of Food Service
POPEYES
08.2019 - Current
General Manager
Jersey Mike's Subs
01.2018 - 08.2019
High School Diploma -
George Washington High School