Allan Christian Pivaral
Carrollton,TX
Summary
Experienced with overseeing service operations and managing teams effectively. Utilizes strong leadership and organizational skills to enhance service delivery. Knowledge of customer relationship management and workflow optimization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Supervisor
Windsor Castle Hills
08.2024 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
Maintenance Supervisor
American Landmark/4Corners Apartments
10.2020 - 08.2024
- Responsible for service team of 5 technicians and all general maintenance work orders
- Established and balanced budgets and handle all vendor orders while meeting monthly goals.
- Implemented preventative maintenance care and enforce safety regulations.
Service Manager
MAA /Deer Run
01.2019 - 10.2020
- Meet Monthly quota on work orders and turnover rate.
- Supervised maintenance team and collaborated with office staff.
- Organized Vendors and equipment orders to complete various maintenance functions.
Service Manager
Pinnacle Management /Woods at Lake Shore
10.2017 - 01.2019
- Completed maintenance orders and performed all handyman duties.
- Meet turnaround time and daily quota.
- Strong knowledge of HVAC troubleshooting and repairs.
Assistant Maintenance Manager
BH Management/ Green Tree
10.2012 - 10.2017
- Collaborated with Management developing supervising techniques.
- Performed all general maintenance work orders in multiple communities.
- Handled multiple projects and daily activities to meet deadlines and developed plans to accomplish departmental and maintenance goals.
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TXHVAC, EPA Certification - undefined
Lindsey-Cooper Refrigeration School, Inc.
Irving, TXCAM-T - undefined
Dallas Apartment Association
Dallas, TXSkills
- Complaint handling
- Service order flow
- Task delegation
- Team development
- Supervisory role experience
- Technical troubleshooting
Languages
English
Spanish
Certification
- Licensed HVAC Technician - 2015 - Present
- OSHA Certified
- CAMT Certified
- YARDI/OneSite/Nexxus Multi Family Software
- EPA Universal Certified
- CPO
Timeline
Service Supervisor
Windsor Castle Hills
08.2024 - Current
Maintenance Supervisor
American Landmark/4Corners Apartments
10.2020 - 08.2024
Service Manager
MAA /Deer Run
01.2019 - 10.2020
Service Manager
Pinnacle Management /Woods at Lake Shore
10.2017 - 01.2019
Assistant Maintenance Manager
BH Management/ Green Tree
10.2012 - 10.2017
HVAC, EPA Certification - undefined
Lindsey-Cooper Refrigeration School, Inc.
CAM-T - undefined
Dallas Apartment Association
High School Diploma -
Thomas Jefferson High School
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