Allan cline
allanmcline03@yahoo.com,allanmcline03@yahoo.com
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
GPM Fas Mart
08.2023 - 12.2024
- Oversee the daily functions of the store, ensuring that all operations run smoothly and efficiently
- This includes managing staff schedules, monitoring inventory levels, and ensuring adherence to company policies and procedures
- Recruit, train, and develop store staff to ensure high levels of performance and customer service
- Conduct regular training sessions to enhance product knowledge and sales techniques, fostering a positive work environment
- Ensure exceptional customer service by addressing customer inquiries, resolving complaints, and implementing strategies to enhance the overall shopping experience
- Act as a point of contact for escalated customer issues
- Analyze sales data and performance metrics to identify trends and areas for improvement
- Develop strategies to boost sales and achieve store targets, including promotional activities and upselling techniques
- Inventory Management: Oversee inventory control processes, including stock replenishment, loss prevention, and product rotation
- Conduct regular audits to ensure accuracy and minimize shrinkage, maintaining optimal stock levels
- Visual Merchandising: Implement and maintain visual merchandising standards to enhance product displays and attract customers
- Collaborate with the marketing team to execute promotional displays and seasonal setups
- Financial Management: Assist in managing the store’s budget, including monitoring expenses and revenue
- Prepare financial reports and forecasts, ensuring that the store operates within budgetary constraints
- Team Leadership: Foster a positive team culture by motivating and inspiring staff to achieve their best
- Conduct regular team meetings to communicate goals, share feedback, and recognize achievements
Assistant Manager
7-Eleven Corporation
09.2021 - 08.2023
- Assist store manager and day-to-day operations of a retail store
- Assist in the planning and execution of sales plans and goal
- Demonstrate accurate cash-handling and reconciliation skills prepare deposits and manage change orders
- Assess inventory for sufficiency (to include freshness and/or quality control of all coded products) and proper pricing
- Order all products from various vendors
- Comply with store budget operations and audits of store financial records and inventory logs
- Utilize various point-of-sale software and Microsoft Office
- Recruit, train and supervise multiple employees; provide on-going training and support as needed
- Manage and update point-of-sale materials, promotions, marketing materials (POP) and merchandising of a high-volume retail store
- Maintain customer relationship skills, demonstrating superior problem-solving, verbal communication and consensus-building skills
Sales Merchandiser
Virginia Lottery
01.2017 - 08.2021
- Substitute sales representative duties to include running routes, picking up tickets, obtain end of game sign-offs and picking up last top prize games, inventory management, distributing gift cards and providing outstanding customer service to retailers and other sales representatives
- Perform monthly sales reviews with retailers
- Selling the playbook
- Discussing new games with retailers
- Service vending machines
- Volunteer for special events at retail locations
- Build projects to assist sales representatives
- Replace sales ICD mats
- Load and return tickets at Richmond International Airport
- Reconcile scratch lottery tickets at Richmond International Airport
- Assemble cubes for sales representatives
- Clean and replace play centers
- Regularly update POS
- Provide assistance on an as-needed basis to various field representatives
Senior Sales Associate
7-Eleven Corporation
05.2004 - 12.2016
- Ring customers on a electronic pos machine
- Demonstrate accurate cash-handling and reconciliation skills accurate
- Order all products from various vendors
- Manage and update point-of-sale materials, promotions, marketing materials
- Building relationships with customers and keeping a friendly clean store
Education
High School Diploma -
Kecoughtan High
Hampton, Va06-1999
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
GPM Fas Mart
08.2023 - 12.2024
Assistant Manager
7-Eleven Corporation
09.2021 - 08.2023
Sales Merchandiser
Virginia Lottery
01.2017 - 08.2021
Senior Sales Associate
7-Eleven Corporation
05.2004 - 12.2016
High School Diploma -
Kecoughtan High
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