Allan D M Chagas
Florida
Summary
Seasoned Technical Program Manager with 15+ years leading complex, cross-functional initiatives across North America, Latin America, EMEA, and APAC. Proven success in delivering global cloud, AI/ML, and mobile solutions for companies including Microsoft, Samsung, Sony, and Nokia. Skilled at coordinating distributed engineering, product, and operations teams across the U.S., Europe, and Asia to achieve enterprise-scale outcomes. Adept in Agile/Lean frameworks, executive communications, and data-driven decision making, with a track record of driving measurable business results and enhancing customer experiences.
Creative Senior Program Manager with exceptional background in IT and Manufacturing industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Program Manager, Cloud & AI Platforms
Eldorado Research Institute / Motorola R&D Partner
08.2023 - 08.2025
- Company Overview: Eldorado Research Institute is a Brazilian technology innovation center specializing in software, hardware, and engineering services for sectors such as telecommunications, mobility, healthcare, manufacturing, and emerging technologies. Partnering with leading global companies, Eldorado delivers end-to-end solutions, from prototyping to certification, with a strong focus on quality, security, and scalability. Its projects often involve distributed teams across the Americas, Europe, and Asia, contributing to products and solutions with worldwide reach.
- Led development of AWS-based LLM deployment platforms and secure inference pipelines, reducing AI model deployment time by 20% and enabling faster go-to-market for Motorola’s embedded AI products.
- Partnered with engineering, finance, and executive teams to define a hosting strategy that cut operational costs by 18% while improving system scalability to support projected user growth.
- Launched a cloud-based parental control SaaS platform, onboarding 100K+ users in three months and achieving 99.65% uptime, ensuring enterprise-grade security and compliance with GDPR and LGPD.
- Integrated third-party payment SDKs (Android/iOS) to support subscription and one-time purchase models, contributing to a 22% increase in digital service revenue.
- Implemented firmware campaign automation tools adopted across EMEA/LatAm, boosting license sales by 35% and reducing manual intervention by 60%.
- Oversaw penetration testing and performance optimization for AI Core systems, eliminating critical vulnerabilities and ensuring compliance with corporate risk management standards.
Technical Program Manager II– Microsoft Teams
Microsoft
08.2021 - 05.2023
- Managed cross-vendor initiatives with Intel and AMD to optimize Teams performance for Windows devices, resulting in a 15% improvement in app responsiveness and reduced CPU load.
- Leveraged analytics and customer usage data to roll out tiered functionality, decreasing support tickets by 30% and improving user satisfaction scores by 12%.
- Directed battery optimization program that cut power consumption by 50% on midrange devices, extending average meeting time by 1.5 hours without recharge.
- Designed and delivered executive dashboards tracking feature adoption and performance metrics, enabling data-driven prioritization at the VP level.
Principal Program Manager – XR & Mobile Apps
Sidia / Samsung R&D
02.2017 - 07.2021
- Company Overview: Sidia Institute of Science and Technology is a Brazilian R&D center dedicated to creating innovative solutions in mobile applications, XR/VR, IoT, and emerging technologies. Collaborating with global partners, including Samsung’s headquarters and international teams, Sidia delivers end-to-end development, from concept to deployment, with a focus on user experience, scalability, and high-performance systems. Its projects involve cross-functional teams in Brazil, North America, Asia, and Europe, contributing to products with worldwide impact.
- Managed BRL200M+ portfolio and led 160+ engineers across 30+ concurrent projects, achieving an average on-time delivery rate of 94%.
- Designed and deployed XR+IoT experiences simulating Amazon River ecosystems, generating a 20% increase in user engagement on Gear VR platforms.
- Built and executed hiring, training, and talent development programs that reduced turnover by 25% and accelerated onboarding time for new engineers by 30%.
- Served as product owner for VR content on Oculus Store, delivering MVP releases every six weeks and maintaining 4.6/5 average user ratings.
- Led development of an offline-first educational diagnostics platform, improving assessment reach by 90% in remote areas (riverside communities in Amazon region).
Engineering Project Manager – Manufacturing Engineering
Sony Electronics
10.2007 - 02.2017
- Directed new product introduction (NPI) and scale-up for consumer electronics lines (Cybershot cameras, PS3, Blu-ray, LED TVs, Raspberry Pi 2), achieving time-to-market reductions of up to 20%.
- Standardized global testing processes and implemented SCRUM/Kaizen practices, oversea equipment partners, cutting preparation costs by 60% and production cycle times by over 30%.
- Upgraded manufacturing infrastructure and workforce training for PS3 production, boosting throughput by 15% while improving first-pass yield rates.
- Managed technology transfer and procurement activities with teams in Japan, Malaysia, and the UK, aligning global investments and reducing supply chain delays by 12%.
Test Development & Process Engineering
BenQ-Siemens Mobile / Nokia Mobile Phones
01.2001 - 01.2007
- Automated production test systems, halving execution time and increasing production capacity.
- Reduced Nokia 1100 failure rates from 14% to 2.4% through root-cause analysis and process improvements.
- Developed scalable test frameworks ensuring quality in high-volume mobile production.
Education
B.Sc. - Communications Engineering
CESF
01.2008
Electronics Technician - undefined
FMM
01.2000
Skills
- Cloud & DevOps: AWS, Azure, CI/CD, Secure LLM Deployment, Cloud Operations
- AI/ML & XR: Secure LLM Inference, Prompt Engineering, AR/VR, Generative AI, NLP
- Mobile & SDKs: Android, iOS, SDK/API Integrations, Real-Time Communication
- Payments & Platforms: Stripe, Google Play Billing, Subscription & One-Time Payments
- Agile & PM Tools: Jira, Confluence, Azure DevOps, Roadmapping, OKRs, Sprint Planning
- Program Management: Global Stakeholder Management, Data-Driven Decisions, Executive Reporting, Go-To-Market Strategy
- Relationship management
- Strategic planning
- Technical leadership
- Project leadership
Websites
Certification
- Certified ScrumMaster (CSM) – Scrum Alliance, 2010
- Leadership Program – Dom Cabral Foundation, 2015
- Innovation Management – Steinbeis SIBE (Germany), 2016
- Talking to AI: Prompt Engineering for Project Managers – PMI, 2025
Accomplishments
- Led global AWS-based LLM deployment platform rollout for Motorola, coordinating teams in U.S., Brazil, and India.
- Directed XR product development for Samsung, integrating inputs from South Korea HQ, U.S. design teams, and Brazil operations.
- Managed NPI for Sony consumer electronics, aligning manufacturing processes across Japan, Malaysia, Mexico, Brazil, and the UK, standardizing manufacturing process, operational cost reduction, improving overall products quality.
- Implemented Cloud based firmware automation tools across EMEA/LatAm, increasing license sales by 35% and reducing manual work by 60% for B2B segment.
- Directed battery optimization program (Microsoft Teams Application), through new video renderer pipeline, that optimize power consumption by 50% on midrange devices, extending average meeting time by 1.5 hours without recharge.
Core Competencies
Global Stakeholder & Executive Management | Multi-Region Program Delivery | Cross-Continental Team Leadership | Cloud Program Management (AWS, Azure) | AI/ML Integration | Mobile Ecosystems (Android/iOS) | Agile/Scrum | Embedded Systems | Payment Gateways | Executive Reporting | Data-Driven Decision Making | Manufacturing Process Optimization | Immersive Experiences | XR Technologies | Games
Languages
English
Full Professional
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Senior Program Manager, Cloud & AI Platforms
Eldorado Research Institute / Motorola R&D Partner
08.2023 - 08.2025
Technical Program Manager II– Microsoft Teams
Microsoft
08.2021 - 05.2023
Principal Program Manager – XR & Mobile Apps
Sidia / Samsung R&D
02.2017 - 07.2021
Engineering Project Manager – Manufacturing Engineering
Sony Electronics
10.2007 - 02.2017
Test Development & Process Engineering
BenQ-Siemens Mobile / Nokia Mobile Phones
01.2001 - 01.2007
Electronics Technician - undefined
FMM
B.Sc. - Communications Engineering
CESF
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