Allan Edwards
Fresno
Summary
Proven leader skilled in staff training, performance evaluation, and fostering customer relationships. Committed to optimizing workflow and enhancing team morale to drive organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Supervisor
Parts Authority
Fresno, California
08.2022 - 10.2025
- Assisted in managing daily operations and workflow at Parts Authority.
- Coordinated communication between departments to enhance teamwork and efficiency.
- Trained new employees on company policies and operational procedures.
- Implemented inventory controls to ensure accurate stock levels and organization.
- Resolved customer inquiries and issues with effective problem-solving techniques.
- Organized training sessions to improve employee skills and knowledge retention.
- Monitored performance metrics to identify areas for process improvement.
- Filed paperwork and submitted reports to upper management.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Trained new staff members on company policies, procedures and job expectations.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured safety regulations were followed at all times by employees.
- Collaborated with managers from other departments to ensure smooth workflow across the organization.
- Coordinated daily activities and supervised staff to ensure efficiency.
- Resolved customer complaints promptly and effectively.
- Increased volume of work while maintaining high level of accuracy and quality.
- Oversaw employee supervision, client satisfaction, contract management and daily work.
- Inspected premises regularly to identify potential hazards or maintenance needs.
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
- Provided feedback on employees' performance and assisted with disciplinary action when necessary.
- Prepared reports regarding sales transactions, employee performance issues.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained up-to-date knowledge of industry trends and best practices.
- Conducted regular meetings with team members to discuss progress towards goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Implemented quality control measures, significantly reducing error rates.
- Streamlined workflow processes, reducing project completion times.
- Implemented new operational procedures, increasing efficiency.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Analyzed business performance data and forecasted business results for upper management.
Education
GED -
Chaffey College
Rancho Cucamonga, CA06-2005
Skills
- Inventory management
- Staff training
- Performance evaluation
- Operational oversight
- Quality control
- Customer relationship management
- Workflow coordination
- Process improvement
- Team collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Safety compliance
- Leadership development
- Employee motivation and discipline
- Process updates
- Sales support
- Employee relations
- Staff motivation and discipline
- Policy enforcement
- Team building
- Training and mentoring
- Google drive
- Safety and compliance
- Task delegation
- Issue resolution
- Attention to detail
- Customer service
- [DHS/RF Guns] experience
- Employee motivation
- Employee development
- Decision-making
- Relationship building
- Inventory oversight
- Goal oriented
- Complex Problem-solving
- Verbal and written communication
- Analytical thinking
- Staff discipline
- Coaching and mentoring
Certification
forklift/drexel
Timeline
Assistant Supervisor
Parts Authority
08.2022 - 10.2025
GED -
Chaffey College