Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allan Ford

Woodstock,GA

Summary

Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries. High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams. Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.

Overview

19
19
years of professional experience

Work History

Telemarketer

Ziomcam Security Solution
08.2017 - 08.2021
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Called prospective customers in designated market area to qualify leads.
  • Recorded contact information of customers and potential customers in internal database.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Completed daily and weekly sales reporting using assigned tools.

Cashier /Customer Service Cashier

Marathon Petroleum Corp
08.2020 - 07.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.

Maintenance Technician

Yes! Communities
11.2019 - 08.2020
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected and maintained equipment to keep items in top working condition.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Installed new locks, door handles, and door closers.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.

Lead Canvasser

Ziocam Security Solutions
08.2017 - 08.2020
  • Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
  • Conducted regular surveys and canvassing activities to identify potential customers for products and services.
  • Met and exceeded daily and weekly sales targets to contribute to overall business success.
  • Responded to customer questions and objections to address concerns and build rapport.
  • Analyzed customer feedback to identify opportunities for product enhancements.
  • Interacted with and educated [Number] voters in [Type] area to promote [Type] campaign.
  • Identified customer needs to provide appropriate product solutions.
  • Gathered information about customer needs and preferences to tailor offerings and improve customer satisfaction.
  • Organized and attended events to promote products and services to potential customers.
  • Discussed customer feedback with management to optimize customer experience.

Electrical Technician

1st Call Electric
05.2018 - 01.2019
  • Installed electrical conduit and wiring for power, controls, and lighting.
  • Tested wiring and other system parts for electrical flow and function.
  • Installed electrical wiring through conduits and holes in both flooring and walls.
  • Tested, troubleshot, and calibrated equipment in shop and field.
  • Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
  • Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
  • Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.
  • Inspected equipment for defects and safety hazards and completed necessary repairs.
  • Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
  • Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.

Cook/Cashier/Delivery Driver

Pizza Hut
04.2015 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Package Handler/Driver

6th Gear Motorcycle Apparel
08.2002 - 02.2007
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Stored and secured packages in designated areas to prevent damage and theft.

Education

Bachelor - Bachelor's in Psychology

Ashford University
San Diego, CA
04.2020

High School Diploma -

Lithia Springs Comprehensive High School
Lithia Springs, GA
05.2007

Skills

  • Sales Expertise
  • Customer Engagement
  • Mathematics Proficiency
  • Scripted Call Control
  • Microsoft Office
  • Serve Customers
  • Customer Service and Assistance
  • Technical Skills
  • Product Sales
  • Client Needs Assessment
  • Customer Service
  • Order Picking and Processing
  • Heavy Lifting
  • Valid Driver's License
  • Scheduled Services

Timeline

Cashier /Customer Service Cashier

Marathon Petroleum Corp
08.2020 - 07.2021

Maintenance Technician

Yes! Communities
11.2019 - 08.2020

Electrical Technician

1st Call Electric
05.2018 - 01.2019

Telemarketer

Ziomcam Security Solution
08.2017 - 08.2021

Lead Canvasser

Ziocam Security Solutions
08.2017 - 08.2020

Cook/Cashier/Delivery Driver

Pizza Hut
04.2015 - 08.2017

Package Handler/Driver

6th Gear Motorcycle Apparel
08.2002 - 02.2007

Bachelor - Bachelor's in Psychology

Ashford University

High School Diploma -

Lithia Springs Comprehensive High School
Allan Ford