Allan G. Flores
Davie,Fl
Summary
With 30 years of management experience, I excel in retail operations, inventory management, customer relations, and product merchandising. My strong analytical skills, effective time management, and prioritization abilities consistently deliver exceptional results. Being fully bilingual in English and Spanish enables effective communication with diverse customers and team members. I am an energetic and competitive individual driven by a passion for success. Taking pride in all my work, I always strive for the best.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Staff Manager
Costco Logistics
03.2020 - Current
- Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
- Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
- Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
- Performs audits creates and executes action plans,Secure and maintains facility, equipment.
Operations Manager
Sears Logistics Services Inc.
03.2016 - 03.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Brand Central Manager
Sears Roebuck
03.2014 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Store Manager
South Florida Home Appliance Showroom
02.2011 - 03.2014
- During Nov
- 2011 to Aug
- 2012 ran multiple units making two stores to maximize their potential due to the lack of ownership by previous Manager
- During this time both store exceeded sales of up to 15% their potential a month
- In charge of Local Marketing as well a creating fliers to promote events
- Exceeding sales of 12.7% for fiscal 2012 ending at 1.7 million dollars
- Successfully Relocated a store and increased sales by 10% YTD
- For Fiscal 2013 running
- Excellent Customer Service by creating relationships with customers during the sale of High Ticket items
- Great knowledge on Class action reports, P&L
Manager
Sears Holdings Corporation
11.2009 - 02.2011
- Promoted to Store Manager of the Sears Home appliance showroom in Coral Springs
- Store was underperforming at time of takeover and was able to make it turn around to finish 2010 fiscal year by 101.6 % above plan
- Store Master Protection Agreements were at a 2.4% at time of take over and was able to maintain an acceptable performance landing for 2010 at a 7.5%
- Always created leadership at the store and excellent customer service by providing courteous atmosphere and discovering customers' needs
Sears Holdings Corporation
10.2008 - 11.2009
- Provide a safe working environment for both associates and customers
- Monitor testing and repair of product to ensure the compliance of documented processes
- Partner with Product Service on merchandise repair issues
- Miscellaneous duties as required
- Take ownership for full implementation of corporate programs and initiatives on merchandising, cost management, productivity, cost recovery and associate morale
- Ensure consistency of merchandising execution and operational processes within the store
- Manage HR transactional processes in staffing, and training; assist in action plans to improve overall individual and store performance
Manager
CVS Pharmacy/Eckerd Drugs
09.1998 - 01.2008
- Took an under performing store of $35k weekly budget in 2003 and turned it into high volume of $75K weekly in less than 3 years
- In 2007 surpassed a yearly budget 3.9Million by 10%
- Knowledge of P&L activities, ordering practices, and inventory management
- Knowledge loss prevention practices and techniques
- Crossed trained in all departments and store practices
- Able to establish and maintain excellent customer service
- Able to establish great communication with employees to develop an engaged store team
- Motivate, train and develop employees for their future advancement
- Able to perform well under pressure and complete all deadlines as given
- Maintain confidentiality with business practices, business records, employee records, and HIPAA regulations
Assistant Manager
Eckerd Drugs
02.1997 - 09.1998
- Assist store manager on day to day store operations and any new implementation of needed tasks as they arrived
- Load and unload trucks, set up sale for the following week
- Designated leader for major merchandising projects to create sales
Shift Supervisor
Eckerd Drugs
12.1996 - 02.1997
- Given full responsibilities to handle Price changes, markdowns, damages, product recalls, and stock room organization
- First line customer service assistance for customers and assisting cashiers on making the appropriate customer related decisions
- Designated key holder and cash handler
Cashier
Eckerd Drugs
08.1996 - 12.1996
Education
Food Safety Certified, Phase 1- Basic Operational Skills (Store Management Development), Phase 2- Management Skills (SMD), Phase 3- Leadership Skills (SMD)
High School Diploma -
Miami Springs Senior High
12.1996
Skills
- Customer Relations
- Employee Relations
- Training and Development
- Retail Operations
- Direct Store Delivery Systems
- Inventory Management
- Personnel Management
- Operating Systems
- Business Operations
- Customer Satisfaction
Training
- Food Safety Certified
- Phase 1 - Basic Operational Skills (Store Management Development)
- Phase 2 - Management Skills (SMD)
- Phase 3 - Leadership Skills (SMD)
Certification
Forklift Training Systems.
Costco Leadership 101
Languages
Spanish
Native or Bilingual
Timeline
Staff Manager
Costco Logistics
03.2020 - Current
Operations Manager
Sears Logistics Services Inc.
03.2016 - 03.2020
Brand Central Manager
Sears Roebuck
03.2014 - 03.2016
Store Manager
South Florida Home Appliance Showroom
02.2011 - 03.2014
Manager
Sears Holdings Corporation
11.2009 - 02.2011
Sears Holdings Corporation
10.2008 - 11.2009
Manager
CVS Pharmacy/Eckerd Drugs
09.1998 - 01.2008
Assistant Manager
Eckerd Drugs
02.1997 - 09.1998
Shift Supervisor
Eckerd Drugs
12.1996 - 02.1997
Cashier
Eckerd Drugs
08.1996 - 12.1996
High School Diploma -
Miami Springs Senior High
Food Safety Certified, Phase 1- Basic Operational Skills (Store Management Development), Phase 2- Management Skills (SMD), Phase 3- Leadership Skills (SMD)
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