Allan Glover
Gilbert,AZ
Summary
Dynamic leader with a proven track record at Discover Financial Services, adept in lean management and motivational leadership. Excelled in enhancing team performance and operational efficiency, achieving significant improvements in productivity and staff morale. Skilled in fostering relationships and meeting regulatory standards, ensuring top-quality outcomes.
Overview
11
11
years of professional experience
Work History
Department Manager | CAR
Discover Financial Services, DFS
03.2024 - Current
- Oversaw inventory management processes, maintaining optimal levels while minimizing waste and losses due to shrinkage or obsolescence. Resulted in 3.6M in efficiency gains.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruiting, interviewing and orienting new staff members.
- Monitoring and evaluating staff performance.
- Managing a departmental budget and forecasting budgetary requirements.
- Setting strategic long and short-term departmental goals and evaluating outcomes.
- Motivating and inspiring staff and facilitating personal growth.
- Ensuring high levels of productivity are maintained.
- Ensuring the highest levels of quality are met.
- Communicating job expectations to staff.
- Conducting training and seminars for continued skills improvement.
- Fostering a productive working environment.
- Ensuring adherence to company and industry regulations.
DMS Improvement Coach
Discover Financial Services, DFS
12.2021 - 02.2024
- Collaborate with business leaders and teams to achieve targeted improvements with measurable outcomes of 2.5M.
- Engages with and establishes trusted working relationships with business leaders and teams to understand their business goals, objectives and processes. Identifies common themes and trends for targeted improvements.
- Actively shares and creates a culture of learning within the DMS COE community to improve our own standards, methodologies, and processes.
- Enhanced team performance by developing and implementing effective coaching strategies.
Department Manager | Charge Verification Group
Discover Financial Services, DFS
12.2016 - 12.2021
- Recruiting, interviewing and orienting new staff members.
- Monitoring and evaluating staff performance.
- Managing a departmental budget and forecasting budgetary requirements.
- Setting strategic long and short-term departmental goals and evaluating outcomes.
- Motivating and inspiring staff and facilitating personal growth.
- Ensuring high levels of productivity are maintained.
- Ensuring the highest levels of quality are met.
- Communicating job expectations to staff.
- Conducting training and seminars for continued skills improvement.
- Fostering a productive working environment.
- Ensuring adherence to company and industry regulations
- Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Increased customer satisfaction with proactive issue resolution strategies.
Department Manager | CAR
Discover Financial Services, DFS
06.2014 - 12.2016
- Recruiting, interviewing, and orienting new staff members.
- Monitoring and evaluating staff performance.
- Managing a departmental budget and forecasting budgetary requirements.
- Setting strategic long and short-term departmental goals and evaluating outcomes.
- Motivating and inspiring staff and facilitating personal growth.
- Ensuring high levels of productivity are maintained.
- Ensuring the highest levels of quality are met.
- Communicating job expectations to staff.
- · Conducting training and seminars for continued skills improvement.
- · Fostering a productive working environment.
- Ensuring adherence to company and industry regulations.
Education
Bachelor of Arts - Business Management
University of Maryland, College Park
College Park, MD06-1999
Skills
- Problem-solving
- Team leadership
- Decision-making
- Goals and performance
- Lean management
- Work planning and organization
- Staff development
- Coaching and mentoring
Timeline
Department Manager | CAR
Discover Financial Services, DFS
03.2024 - Current
DMS Improvement Coach
Discover Financial Services, DFS
12.2021 - 02.2024
Department Manager | Charge Verification Group
Discover Financial Services, DFS
12.2016 - 12.2021
Department Manager | CAR
Discover Financial Services, DFS
06.2014 - 12.2016
Bachelor of Arts - Business Management
University of Maryland, College Park
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