Allan Henninger
Salem,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Phone Banker 2
Wells Fargo & Company
Salem, OR
04.2014 - 10.2019
- Assisting Account Holders with questions/requests regarding their financial accounts. Example: Credit card payments, balance/transaction inquiries, Cash transfers, etc.
- Follow company policies and procedures as set to comply with business standards. Also, maintain appropriate call quality percentage and customer service metric.
- Side by side opportunities with co-workers to help improve their call flow and metrics.
Shift Team Leader
Blockbuster Video
Salem, OR
08.2012 - 03.2014
- Opening Duties(counting out cash to registers, processing video returns, opening paperwork, stocking, etc.), Closing Duties(restocking inventory, processing video returns, cleaning, closing paperwork and cash count duties, etc.)
- Managerial responsibilities, such as: Assisting customers with concerns or complaints, handling returns, rotating movie shelves (out with the old, in with the new).
Customer Care Representative
T-Mobile
Salem, OR
06.2006 - 03.2012
- Assisting cellphone owners with questions/requests regarding accounts with company, such as: making payments, reviewing account usage/balance, additional account concerns.
- Making appropriate recommendations based on usage/overage or advising of available services/promotions offered through company that may improve the customers experience.
Education
GED -
North Salem High School
Salem, OR06-1994
Some College (No Degree) - Writing/Journalism
Chemeketa Community College
Salem, ORSkills
- Building Rapport
- Call Management
- Conflict De-Escalation
- Banking Regulations
- Confident communication
- Quality Control
- Excellent Communication Skills
- Goal Setting
- Active Listening
- Relationship Building and Management
Accomplishments
- 2018 Top Performer with Wells Fargo
- 18+ consecutive months of 5 Star Customer Service Surveys
- 22 months of consecutive 100% Company Quality Scores
Timeline
Phone Banker 2
Wells Fargo & Company
04.2014 - 10.2019
Shift Team Leader
Blockbuster Video
08.2012 - 03.2014
Customer Care Representative
T-Mobile
06.2006 - 03.2012
GED -
North Salem High School
Some College (No Degree) - Writing/Journalism
Chemeketa Community College