ALLAN J. ELYSEE
Dallas,TX
Summary
Customer success and program operations professional with six years of experience driving client engagement, retention, and impact across education, tech, and nonprofit spaces. Skilled in stakeholder management, cross-functional collaboration, and delivering data-informed strategies that improve outcomes.
Overview
11
11
years of professional experience
Work History
English Language Arts Teacher & Microsoft 365 Implementation Specialist
ALDINE INDEPENDENT SCHOOL DISTRICT
Houston, TX
05.2019 - 06.2025
- Led enterprise-wide Microsoft 365 and cloud technology adoption across 200+ users, orchestrating an AI-powered Learning Management System implementation integrated with Microsoft Teams, OneDrive, and the Office 365 suite, which delivered a 15% performance improvement and transformed organizational digital capabilities.
- Managed complex Microsoft 365/Canvas LMS integration programs, implementing Teams Classes LTI, OneDrive integration, and Microsoft Reflect tools to create seamless hybrid learning environments for diverse stakeholder groups, including students, parents, administrators, and district leadership.
- Delivered comprehensive customer success programs for 150+ internal clients and external stakeholders, utilizing Microsoft-integrated CRM systems (Salesforce, Frontline Education), and Microsoft 365 productivity tools to optimize service delivery and maintain 95%+ satisfaction rates.
- Collaborated with district and government-aligned partners to support state-level literacy initiatives and student performance outcomes.
Program Manager - Customer Success & Engagement
ALDINE INDEPENDENT SCHOOL DISTRICT
Houston, TX
08.2023 - 08.2024
- Designed and executed enterprise-wide engagement programs, resulting in a 25% increase in stakeholder participation and improved organizational alignment with strategic objectives.
- Led monthly partner check-ins and business reviews to evaluate engagement KPIs, align outcomes, and strengthen customer retention across community initiatives.
- Orchestrated diversity, equity, and inclusion initiatives that enhanced organizational performance by 18%, while ensuring compliance with enterprise policies.
- Collaborated with C-level stakeholders across eight departments to align strategic KPIs, and drive continuous improvement in customer success delivery.
Customer Success Account Manager
AIG (AMERICAN INTERNATIONAL GROUP)
Remote, Tx
01.2020 - 02.2021
- Managed an enterprise client portfolio, achieving an industry-leading 98% retention rate through proactive relationship management and strategic account planning.
- Optimized Salesforce CRM workflows reduce customer response times by 15%, while maintaining 4.8/5.0 customer satisfaction scores, and ensuring SLA compliance.
- Resolved 85% of escalated customer issues within established SLAs, while maintaining 95%+ client satisfaction through effective problem resolution and relationship management.
- Generated strategic customer success reports identifying expansion opportunities, and delivering data-driven insights that contributed to 12% revenue growth.
Enterprise Operations & Customer Success Coordinator
T-MOBILE INC.
Houston, TX
04.2014 - 01.2020
- Coordinated national recruitment operations, managing enterprise-level programs, and successfully hiring over 100 candidates quarterly for large-scale organizational initiatives.
- Streamlined enterprise onboarding processes reduce time to productivity by 20% through process optimization and technology implementation.
- Delivered CRM/HRIS system training across multiple departments, reducing system downtime by 30%, and improving operational efficiency.
- Generated executive-level reports supporting data-driven strategic decisions, and organizational performance improvements.
Education
Bachelor of Arts - Political Science
Clark Atlanta University
Atlanta, GA01.2017
Skills
- Government partnerships and portfolio management
- Microsoft 365 and Cloud Platform Implementation
- Enterprise technology integration
- Stakeholder relationship management
- Training and customer enablement
- Cross-functional program orchestration
- Educational technology and learning solutions
- CRM/SaaS platform optimization
- Customer retention
- Client success metrics
Accomplishments
- Microsoft 365 Suite Implementation across 200+ users with measurable performance improvements
- Canvas-Microsoft Teams Integration and LTI tool deployment expertise
- Multi-stakeholder Relationship Management across diverse user groups (students, parents, administrators, executives)
- Cross-functional Leadership across 8+ departments and C-level stakeholder management
- 30% Data Accuracy Improvement through CRM optimization and process enhancement
- 40% Technology Adoption Increase through strategic Microsoft 365 training and change management
- Expert Training & Enablement capabilities with proven adult learning methodologies
Languages
Native/Bilingual French
Timeline
Program Manager - Customer Success & Engagement
ALDINE INDEPENDENT SCHOOL DISTRICT
08.2023 - 08.2024
Customer Success Account Manager
AIG (AMERICAN INTERNATIONAL GROUP)
01.2020 - 02.2021
English Language Arts Teacher & Microsoft 365 Implementation Specialist
ALDINE INDEPENDENT SCHOOL DISTRICT
05.2019 - 06.2025
Enterprise Operations & Customer Success Coordinator
T-MOBILE INC.
04.2014 - 01.2020
Bachelor of Arts - Political Science
Clark Atlanta University
Similar Profiles
Jawanna KingJawanna King
2nd Grade Science Teacher at Spence Elementary School/Aldine Independent School District2nd Grade Science Teacher at Spence Elementary School/Aldine Independent School District
Alejandra Jennifer MartinezAlejandra Jennifer Martinez
Assistant Principal Secretary at Victory Early College High School - Aldine Independent School DistrictAssistant Principal Secretary at Victory Early College High School - Aldine Independent School District
Renee BurseRenee Burse
Substutite Counselor Young Women's Leadership Acad at Aldine Independent School DistrictSubstutite Counselor Young Women's Leadership Acad at Aldine Independent School District
Kathyline InaKathyline Ina
EC-6 Generalist Educator at Aldine Independent School DistrictEC-6 Generalist Educator at Aldine Independent School District
Charmagne N. GelseyCharmagne N. Gelsey
Payroll Conversion Consultant at EmpowerPayroll Conversion Consultant at Empower