Allan Karmazin
Tallahassee,FL
Summary
Healthcare leader with a proven track record of improving revenue, team productivity, and operational efficiencies across multiple specialties. Skilled in data analytics, financial management, and strategic planning to enhance patient care, streamline workflows, and increase provider productivity. Adept at motivating and retaining employees while fostering strong relationships with team members. Well-versed in overseeing multiple budgets and implementing improvements that drive sustainable profitable outcomes.
Overview
10
10
years of professional experience
Work History
Director of Operations- Specialty Care Operations
Tallahassee Memorial Healthcare Physican Partners
Tallahassee, Florida
11.2023 - Current
- Director of Operations over the specialty care service line that included Hematology Oncology, Gynecologic Oncology, Radiation Oncology, Trauma Surgery, General Surgery, Breast Surgery, Cardiothoracic Surgery, Pulmonary, Neurology, Endocrinology, Urology, Maternal Fetal Medicine, Lipidology, and Chronic Pain.
- Oversight of 14 clinics, 10 practice administrators, with total responsibility of 300+ FTEs, and 100+ Providers.
- Developed, managed, and strategically guided decision-making based on budgetary insights
- Strategically developed specialty care service lines, leveraging key perfromance indicators (KPIs) to drive growth and optimize outcomes
- Directly responsible for Provider recruitment, contracting/compenstation, and establishing/measuring quality metrics within the contract
- Created Business Plans and Proformas for FTE Justification, New Service Line Reviews, and Service Line Analysis
- Developed and presented Monthly Operational Review (MOR) presentations to the exectuive team of the health system
- Opened and expanded service lines in new market space
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve patient satisfaction.
- Oversaw the implementation of new technology solutions designed to streamline processes.
Practice Administrator
LCMC Health-East Jefferson General Hospital Health
Metairie, LA
08.2022 - Current
- Employed With East Jefferson Physician Group
- Over Cardiology Service line, which included Cardiologists, Electrophysiologists, cardiovascular surgeons, and the only accredited Heart Failure Clinic in the state of Louisiana total of 14 physicians, 6 APPs (Np/PA), and 56 employees
- Managed 4 different budgets, one per cost center, that was for a total of 7.6 million dollars
- Actively meet with physicians to standardize and increase schedule capacity, went to see an average of 1,868 patient per month to 2023 seeing 2,194.4 ( this increase occurred with less physicians due to other providers retiring)
- With schedule adjustments, this increased Patient satisfaction as lead to a reduce in cancellations and better flow for physicians as well as staff satisfaction due to consistency
- Ran, built, and designed service reports in meeting that entailed overall case volume, Clinic volume, outpatient testing statistics and utilized the data to determine growth efforts and areas that can use improvement
- Through the Reports and noticing the trends was able to identify a workflow billing issue that has resulted in the hospital saving and recouping $350,000 for 2022 services as well as additional revenue for 2023 services
- Built Reports in EPIC and Tableau
- Data analytics/ strategic analysis
- Managed Call Schedule for over ten providers and four mid levels
- Monitored and tracked providers CME
- Held Monthly Provider Meetings
- Marketing events and outreach to ramp patient volume for New Providers that were brought on
- Presented Monthly Operation Review (MORs) to COA included budgets, growth plan, staffing, trends, and made decisions off of the data presented.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
- Improved financial effectiveness by informing and advising upper management of current trends, issues and activities.
- Monitored department budget to prepare accurate reports about findings.
- Implemented policies and procedures to achieve financial goals while meeting patient and associate expectations.
- Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
- Chaired staff meetings, providing status updates on key activities to clinical management.
Clinical Supervisor
LCMC Health-East Jefferson General Hospital
New Orleans, LA
04.2022 - 08.2022
- Employed with East Jefferson Physician Group
- Over Metairie Road and Lakeview Primary Care Clinics 2 clinics, 6 physicians and 10 staff members
- Performed and hosted multiple marketing events and community outreach to increase patient volume
- Partnered with other Hospitals in the LCMC system for transition of care for patients and focused on longevity of care to maintain patients within the system as well as increases volume for my providers
- Ran analytical data reports to show growth, potential market growth, and strategic planning for outreach efforts
- Hosted presentations on EPIC's flows and processes, focusing on Work Queues
- Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
- Monitored office inventory to maintain supply levels.
- Improved policies and procedures through development, implementation, revision and evaluation of new protocols.
- Coordinated weekly work schedules for department employees.
- Medical Coding and Billing
- Maintain supply levels for pharmaceutical goods
- Managed staff scheduling and set patient scheduling policy.
- Coordinated logistics for internal and external staff meetings and conferences.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
Office Supervisor
LCMC Health-Crescent City Physicians
NEW ORLEANS, LA
08.2021 - 04.2022
- Office Supervisor for the Gastroenterology Clinic- 3 physicians, 1 NP and 7 Staff members
- Created workflow with surgical center to streamline case scheduling process, patient instructions, and coordinated staffing
- Analyzed Surgical centers schedule to determine block utilization for opportunity growth areas to reduce provider procedure backlog
- Increased procedure volume from 16 a day to 22 procedures a day for my providers
- Increased clinic volume to additional 30 patients a day, between the 4 providers, due to monitoring and adjusting schedules to fit procedure schedule
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Coordinated weekly work schedules for department employees.
- Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
- Medical Coding and Billing
- handled Prior Authorizations for Procedures and Prescriptions
- Maintain supply levels for pharmaceutical goods
- Provider based clinic therefore followed Joint Commission guidelines
- Managed staff scheduling and set patient scheduling policy.
- Coordinated logistics for internal and external staff meetings and conferences.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
Patient Access Representative II
LCMC Health-East Jefferson General Hospital
New Orleans, LA
08.2020 - 08.2021
- Work For Metairie Physician Services Inc. at a Primary Care Clinic
- Verify demographics and insurance information to register patients in computer system.
- Check doctor's schedules daily and verify patient's insurances.
- Utilize customer service skills and detailed system knowledge to support hospital and clinic operations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Some experience with Medical Billing/Coding (ICD-10)
- Collect and receive payments from patients and assist in correcting billing mistakes
- Assist in managing inventory and with ordering supplies
Patient Registrar I- Patient Access Services
LCMC Health-Touro Infirmary
New Orleans, Louisiana
04.2019 - 08.2020
- Primarily in Emergency Department and Labor and Delivery
- Set and managed patient appointment schedules using Epic.
- Collected and processed co-payments and out-of-pocket charges using Epic.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Learned the epic system in regard to patient access services which includes scheduling, registration, insurance verification, and admitting.
- Dealt with different scenarios while working in the emergency department, and have become more adaptive to handle any situation.
Deputy Clerk
Orleans Parish Civil District Clerk's Office
New Orleans, LA
08.2014 - 03.2019
- Welcomed, screened and attended to the needs of the public and court personnel
- Charged with the development, monitoring, and the completion of special projects
- Prepared, sorted, and processes payments of court cases
- Preformed administrative support tasks
Intern
Professional Golf Association–Gulf States Section
New Orleans, Louisiana
05.2017 - 08.2017
- While working for the PGA, in charge of marketing for PGA social media accounts.
- Direct and coordinate events
- Help set up tournaments
- Work with kids at Drive, Chip, and Putt events
- Coordinate as a team to ensure satisfaction among all.
Education
MBA - Business Administration
Louisiana State University At Shreveport
Shreveport, LA06.2021
Bachelor of Science - Healthcare Management
University of New Orleans
New Orleans, LA12.2019
Associate of Science - Business Adminstration
Delgado Community College
New Orleans, LA12.2017
Skills
- Proficient in billing and collecting
- Knowledgeable medical terminology
- Setting appointments
- Information documentation
- Epic proficiency
- Sound decision-making
- Versatile in multiple tasks
- Team Player
- Natural Leader
- High-energy attitude
- Efficient time management
- Dependable and reliable
- Knowledgeable in patient care
- Planning and organization
- ED Experience
- Employee management
- Project management
- Billing
- Inventory and supply oversight
- Communication
- Reliable and trustworthy
- Epic Reporting and Building
- Tableau Reporting and Building
- Revenue Cycle
- Data analysis
- Financial analysis
Reference Contact
- Ryan Hallock- Manager, St. Tammany Health System 601-303-7926
Timeline
Director of Operations- Specialty Care Operations
Tallahassee Memorial Healthcare Physican Partners
11.2023 - Current
Practice Administrator
LCMC Health-East Jefferson General Hospital Health
08.2022 - Current
Clinical Supervisor
LCMC Health-East Jefferson General Hospital
04.2022 - 08.2022
Office Supervisor
LCMC Health-Crescent City Physicians
08.2021 - 04.2022
Patient Access Representative II
LCMC Health-East Jefferson General Hospital
08.2020 - 08.2021
Patient Registrar I- Patient Access Services
LCMC Health-Touro Infirmary
04.2019 - 08.2020
Intern
Professional Golf Association–Gulf States Section
05.2017 - 08.2017
Deputy Clerk
Orleans Parish Civil District Clerk's Office
08.2014 - 03.2019
MBA - Business Administration
Louisiana State University At Shreveport
Bachelor of Science - Healthcare Management
University of New Orleans
Associate of Science - Business Adminstration
Delgado Community College
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