Allan Kramer
Springfield,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Automotive Parts Specialist
Oreily's Auto Parts
09.2022 - Current
- Served customers in-store and by telephone to answer questions and place orders.
- Adhered to company guidelines for performance and compliance.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone to answer questions, resolve concerns, and complete sales.
Diesel Mechanic
Wilson Logistics
01.2021 - 08.2022
- Documented findings and actions taken.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
Lube Technician
Ozark Chevrolet
05.2019 - 01.2021
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Greeted customers and answered questions about oil changes and other services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Kept shop areas neat, clean, and free of safety hazards.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
Electrical Apprentice
Lumix
07.2018 - 05.2019
- I completed a video training on safety before beginning my work
- I have also had on the job training in industrial and residential electrical work
- I have worked at many different job sites along with a crew and by myself
- In my job I have worked on new building sites installing electrical work and in already existing sites doing repairs and upgrades
- My job has required me to work quickly to meet deadlines and to be safety conscious
- My primary job has included, but not limited to:
- Running conduit
- Wiring outlets and fuse-boxes
- Installing ceiling fans
- Picking-up supplies
- Verified measurements and made accurate cuts to avoid wasting materials on job sites
- Put in new electrical components, fixtures and motors
- Gathered required tools and equipment for each task to increase efficiency
- Transported tools, materials and supplies to job locations to support crew chiefs
- Maintained organization, cleanliness and safety in all work areas
- Dug trenches and created holes to pull conduit and install supports
- Maximized worksite efficiency and maintained high customer satisfaction by keeping areas clean, neat and free of hazards
- Promoted workplace safety and reported any potential hazards quickly to Owner, Mark Magruder
- Listened to directives of senior electrical professionals to complete efficient tasks
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs
- Completed semi-skilled and skilled electrical work under supervision of fully qualified electrician
- Measured and prepared supplies for electrical tasks
- Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards
- Adhered to company standards and OSHA regulations for work site safety
- Demonstrated strong foundation of safety knowledge and implemented industry best practices
- Transported required supplies and employees from headquarters to job site using company vehicles
- Kept work areas clean, neat and organized for efficient operations
- Worked in a team-based environment to accomplish projects
- Operated lifts when applicable
Grocery Carry Out
Price Cutter
06.2016 - 12.2016
- I worked the evening and closing shifts while attending high school
- It was my responsibility to bag groceries, transport them to the customer's car, and load them into the car
- I learned great customer service skills and built rapport with the customers
- It was also my responsibility to clean and buff the store floors using the buffer machine
- I also stocked shelves, cleaned up spills, faced shelves, assisted customers as needed, greeted all customers in a welcoming fashion, assisted where needed throughout the store, etc
Education
Certificate - Diesel Technology
Ozarks Technical Community College
Springfield, MO05-2019
High School Diploma -
Seymour High School
Seymour, MO05-2018
Skills
- Automotive systems
- Cross-functional coordination
- Stock number and pricing data
- Call center experience
- Calm demeanor
- Adaptive team player
- Punctuality and reliability
- Time management
- Computer proficiency
- Positive and professional
- Active listening
- Reading comprehension
- Technical support
- Multitasking and organization
Timeline
Automotive Parts Specialist
Oreily's Auto Parts
09.2022 - Current
Diesel Mechanic
Wilson Logistics
01.2021 - 08.2022
Lube Technician
Ozark Chevrolet
05.2019 - 01.2021
Electrical Apprentice
Lumix
07.2018 - 05.2019
Grocery Carry Out
Price Cutter
06.2016 - 12.2016
Certificate - Diesel Technology
Ozarks Technical Community College
High School Diploma -
Seymour High School
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