Hi, I’m
Allan Lanada
Virginia Beach,VA
It is never too late to be what you might have been.
George Eliot
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
years of professional experience
Work History
The Joint Chiropractic
Area Manager
10.2021 - Current
Job overview
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Oversaw budget planning, strategy development, community outreach for organization.
- Drove revenues and team morale by developing and deploying sales contests.
- Exceeded sales forecast figures by 15 % regularly through superior customer care.
- Opened 7 clinics in a new market within 3 months.
- Reduced turnover 2% by enhancing training, motivation and engagement strategies with all employees.
PPI
District Manager
09.2015 - 10.2021
Job overview
- Responsible for the Train and Assist program, including recruiting, hiring, training and developing top talent.
- Providing leadership and support by embracing the company’s mission, vision and values to achieve both short, and long-term goals.
- Responsible for 100 employees.
- Double digit comp increases in 2 markets due to direct leadership and merchandising techniques implemented by my team.
- Analyze and share PNL reports with team.
- Handle budgeting and payroll responsibilities.
- Built positive and productive relationships with store and field leadership.
- Supervised 24 locations to enforce high-quality standards of operation.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Improved operational standards, personnel moves, and merchandising strategies.
- Hired and led 11 managers and supervisors.
Gamestop
Store Manager 2 (District Manager
01.2005 - 09.2015
Job overview
- Oversee all operations for several retail stores for a Fortune 200 company.
- Drive sales, recruit, and uphold procedures and standards.
- Finished in top 10% of sales revenue from 2008-2015 throughout all retail locations in the country.
- Reached a rank of #5 out of 4000 stores.
- Turn around failing stores by building a motivated team, providing personal training, improving customer service relations, maintaining store appearance, and setting and reaching sales goals.
- Lead in conference calls and meetings, handle payroll, and PNL reports.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Developed new store location from ground up by hiring and training efficient team.
Education
I.TT Technical Institute Norfolk, VA
Associate Of Business Administration from Business Administration I.T
09.2020
Skills
- Business Development
- Greet Guests
- Advertising Techniques
- Corporate Social Responsibility
- Staff Management
- Order Supplies
- Cost Management
- Control of Expenses
- Staff Training
- Territory Management
- Customer Service
- Goals and Performance
- Staff Development
- Manage Budgets
- Information Confidentiality
- Product and Service Sales
- Sales Activities
- Database Management
- Project Management
- Set Organizational Policies
- Coordinate Events
- Quality Standards
- Business Management Principles
- Talent Review
- Team Development
- Territory Expansion
- Marketing Management
- Employee Scheduling
- Customer Relationship Management
- Human Resource Management
- Recruitment and Hiring
- Assist Customers
- Negotiation and Conflict Resolution
- Scheduling and Coordinating
- Performance Monitoring and Evaluation
- Business Process
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Manager
The Joint Chiropractic
10.2021 - Current
District Manager
PPI
09.2015 - 10.2021
Store Manager 2 (District Manager
Gamestop
01.2005 - 09.2015
I.TT Technical Institute
Associate Of Business Administration from Business Administration I.T