Summary
Work History
Education
Skills
Timeline
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Allan Lester Massman

Brooklyn

Summary

Dynamic and dedicated professional with extensive experience in high-volume service and upscale retail environments, adept at delivering exceptional customer experiences to sophisticated clientele. Proven ability to thrive in fast-paced settings while maintaining a strong focus on reliability, punctuality, and professionalism. Excellent communication and computer skills, combined with a commitment to excellence, drive continuous improvement and a passion for the industry. Eager to contribute to a prestigious establishment and collaborate with a team that values hard work and enthusiasm.

Work History

Server

El J’s Luncheonette
  • Serve tables
  • Operate touchscreen POS
  • Understand and describe menu
  • Deliver superior customer service
  • Drive sales
  • Manage daily operations
  • Understand and enforce company policies

Server

Covina
  • Serve tables
  • Operate touchscreen POS
  • Understand and describe menu
  • Deliver superior customer service
  • Drive sales

Server

Eisensberg’s
  • Serve tables
  • Operate touchscreen POS
  • Understand and describe menu
  • Deliver superior customer service
  • Drive sales

Server

Sarge’s
  • Serve tables
  • Operate touchscreen POS
  • Understand and describe menu
  • Deliver superior customer service
  • Drive sales

Server

2nd Ave Deli + Caterers
  • Serve tables
  • Operate touchscreen POS
  • Understand and describe menu
  • Deliver superior customer service
  • Drive sales

Server

Artie’s Delicatessen
  • Serve table
  • Operate touchscreen POS
  • Understand and describe menu
  • Deliver superior customer service
  • Drive sales

Server

Le Pain Quotidien
  • Serve table
  • Operate touchscreen POS
  • Understand and describe menu
  • Deliver superior customer service
  • Drive sales

Server

Fox & Hound
  • Serve tables
  • Set up of dining room and server stations
  • Check quality of food products
  • Follow company procedures for customer service

Lead Server

Bluebird Café
  • Represent company to clients
  • Keep financial records
  • Inventory and ordering of stock
  • Scheduling for entire FOH staff
  • Manage staff during the work day
  • Handle daily operations and problem solving

Key holder and Sales Associate

Burberry
  • Represent the company to clients
  • Meet daily and monthly sales goals
  • Keep daily financial records
  • Keep in touch with clients via letters and phone calls
  • Assist with visual displays

Education

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Audio Engineering- School of Audio Engineering (SAE/NY)

TEFL Certificate - Bridge-Linguatec

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Western State College
Gunnison, CO

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September High School
Boulder, CO

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Safe food handling
  • Cleanliness standards
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales techniques
  • Sales expertise
  • Order accuracy
  • Quality control
  • Supply restocking
  • Performance improvement
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Relationship management

Timeline

Server

El J’s Luncheonette

Server

Covina

Server

Eisensberg’s

Server

Sarge’s

Server

2nd Ave Deli + Caterers

Server

Artie’s Delicatessen

Server

Le Pain Quotidien

Server

Fox & Hound

Lead Server

Bluebird Café

Key holder and Sales Associate

Burberry

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Audio Engineering- School of Audio Engineering (SAE/NY)

TEFL Certificate - Bridge-Linguatec

undefined

Western State College

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September High School
Allan Lester Massman