Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hobbies
Hobbies
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Allan Lin

Allan Lin

Desktop Support Analyst
Brooklyn,United States

Summary

Logical, solution-focused IT Professional with 9+ years of remarkable experience in providing comprehensive technical support to clients and companies. Adept in leveraging superior analytical thinking skills to prioritize tasks, identify technical issues, and providing timely resolutions. Possess incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical expertise. Belief in being proactive instead of reactive for competitive advantage.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certificates
2
2
Languages

Work History

Desktop Support Analyst

JCrew Corporate Office
225 Brookfield Place, NY
04.2020 - Current
  • Programmed Powershell scripts that resulted optimization by 40%
  • Troubleshoot problems from Office365 Apps, Google Suite, etc
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
  • Rebuilt machine images
  • Navigated and enrolled new policy updates via SCCM and JAMF Pro
  • Conceptualized new methods to improve efficiency
  • Fine-tuned repair processes and updated procedures for support action consistency.
  • Deprovisioned, reimaged, and redeployed MacOS and Windows machines
  • Use ActiveRoles, Helix, and ServiceNow to assign / remove end user roles
  • Applied corporate updates via Intune and Airwatch
  • Repaired machine certificates and drivers
  • Patched software and installed new versions to eliminate security problems and protect data.

IT Support Specialist

Their Future Prep LLC
Brooklyn, New York
04.2016 - 03.2020
  • Aided in software installations such as Zoom, Microsoft Office365, and G-suites etc to improve business operations
  • Repaired and replaced hardware and peripherals for Windows / Mac OS / Android / IOS devices and printers
  • Excellent understanding of updating Windows / MAC OS Systems and drivers
  • Deployed Remote support tools to maintain and repair problems (e.g. TeamViewer ,LogMeIn, and AnyDesk
  • Led operations to backed up 100% of company logs and user sensitive data
  • Maintained internet connectivity and routing services via LAN/WAN/DNS troubleshooting
  • Taught, guided, and problem solved ticketing requests on ticketing machines such as Jira, Asana, and Basecamp
  • Understanding of desktop imaging technologies, networking layers, networking protocols: Windows Active Directory, Group Policy, LDAP, AirWatch and VPN.

IT Support Assistant

Nationwide INC
New York, New York
12.2012 - 07.2016
  • Maintained 10+ office PCs, networks and mobile devices.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Created, prepared and delivered reports to 5+ departments.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

BBA - Business Management

Brooklyn College of The City University of New York
Brooklyn, NY
01.2009 - 02.2013

Skills

    Critical Thinking

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Software

Active Directory

SCCM

JamfPro

PowerShell

Helix

Intune

Certification

Microsoft Azure Certification April 2022 - Current

Timeline

Microsoft Azure Certification April 2022 - Current

04-2022

Google Coursera: IT Security; Defense against the digital dark arts

04-2022

Google Coursera: The Bits and Bytes of Computer Networking

03-2022

Google Coursera: System Administration and IT Infrastructure Services

02-2022

Google Coursera: Technical Support Fundamentals

01-2022

Desktop Support Analyst

JCrew Corporate Office
04.2020 - Current

IT Support Specialist

Their Future Prep LLC
04.2016 - 03.2020

IT Support Assistant

Nationwide INC
12.2012 - 07.2016

BBA - Business Management

Brooklyn College of The City University of New York
01.2009 - 02.2013

Hobbies

  • Technology: Keeping up-to date on new and emerging technologies. To study their applications and how they may impact our future.
  • Economics: Understanding micro and macro economic trends in which our society is built upon and their correlations
  • Biology: Learning about evolution and the structure of anatomy

Hobbies

  • Technology: Keeping up-to date on new and emerging applications
  • Education: Teaching children K-12 students and learning outside of work
  • Economics: Understanding micro and macro economic trends
  • Biology: Learning about evolution and the structure of anatomy

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Allan LinDesktop Support Analyst