Summary
Overview
Work History
Education
Skills
Operating Systems
Management Technologies
Development Scripting Automation
Technical Experience
Technical Certifications
Military Service
Timeline
Generic

Allan L. Martin

Brandon

Summary

Dynamic Field Engineer with extensive experience at Cognizant, excelling in remote support and Active Directory management. Proven ability to enhance productivity through effective laptop management and system imaging. Strong technical communication skills complemented by a commitment to customer support, ensuring seamless operations and successful project outcomes.

Overview

26
26
years of professional experience

Work History

Field Engineer (CIS Infra Mngd Svcs Practice)

Cognizant
03.2023 - 03.2024
  • Provided remote support for laptops and enterprise systems to enhance the productivity of remote staff.
  • Managed laptop orders and refresh cycles, maintaining compatibility with the O365 platform.
  • Resolved Active Directory password and synchronization issues efficiently.

Field Engineer (Part-time)

GAF
01.2023 - 03.2023
  • Company Overview: Decisionone.com & Nescoresources.com
  • Decisionone.com & Nescoresources.com

Field Engineer

NSC Global
12.2017 - 12.2022
  • Company Overview: https://nscglobal.com/en/
  • Https://nscglobal.com/en/

Additional technical Support

GDH Consulting
10.2016 - 02.2017
  • Facilitated the seamless migration of Chromebooks for the HR department, ensuring minimal disruption to user operations.

Desktop / Server Hardware Refresh Projects

Insight General
05.2016 - 07.2016
  • Deployed desktops & Laptops
  • Assisted in updating stock.

Desktop / Server Hardware Refresh Projects

HSBC
Brandon
01.2016 - 04.2016
  • Deployed desktops & Laptops via SCCM Imaging
  • Assisted in updating stock and disposable equipment in datacenter.
  • Update tickets depending on equipment used and disposed.

Technical Lead

Insight Global / Hewlett-Packard / Bank of America
06.2015 - 12.2015
  • Completed over 40 + banking centers.
  • Lead and train teams of technicians to completely refresh all computer hardware & software in each banking center in 6-10 hours.
  • Responsible for the completion of the migration of the banking center server 2003 to 2008 R.
  • Teller Workstations (Micr, Validator & QST), platform workstations & printers/MFP.
  • Main nightly contact on site between HP/ IG / B of A, TCC (NOC), RSD & Banking Center Manager.
  • Complete pre-install walks through with banking center managers to ensure proper placement & installation of all technology to be refreshed, removed, and replaced.
  • Hardware/Technology used – HP ProLiant Servers, Cisco 3800/3900 Router, Cisco 3560 Switch, APC 2000 SMT, HP 6800 Desktop, MiTek Micr, HP Validater Printer, Verifone MX925 QST, Hp LaserJet 3015p, HP MFP 4555 & M525, Troy Micr 301.

Production Support Analyst / Change Management

Citi Group Technology
Tampa
05.2014 - 09.2014
  • Configuration management role for any Chief Technology Group (CTO) application in ServiceNow.
  • Tracking requests via the Change Management Database (CMDB) to fix issues preventing the normal process of operations.
  • Made enhancements to the CMDB SharePoint site to facilitate the customer’s submissions as well as the team’s filtering and tracking options.
  • Ensure policy, standards, and procedures are adhered to minimize risks associated with user testing and production activity.
  • Assess priority and impact of changes and activity to controlled regions, for accuracy.
  • Escalate problems, procedural violations, and errors appropriately to the directed management lead.
  • Wrote and updated Post Implementation Review (PIR) processes for internal, external, and outage failures.
  • Gathered information needed from Virtual Change, Resolve-IT, and ServiceNow ticketing system for Metrics and Reporting purposes.

Risk & Security Analyst, Wintel Security Support Services (consultant)

JP Morgan Chase
07.2012 - 03.2014
  • Secure / Remediate & Certify file shares utilizing tools like icacls.exe & Robocopy.exe.
  • Removing all unapproved rights off the storage device /file shares.
  • Used PHP & Python to script bulk administrative task like User/ Group/Rights Management.
  • Served as the File Share Remediation’s Lead for Asset Management LOB (Line of Business).
  • Covered Regions, NAEAST, NAWEST, ASIAPAC, EMEA.
  • Software Development, UAT testing a certification of the Access Control Engine.
  • Tested & documented via HP Test Director.

Client Technology Analyst (consultant)

PharMerica Corp
01.2012 - 06.2012
  • Internal and external customers in a mid to large Windows Enterprise environment.
  • Hardware replacement, rebuild and evaluation for functionality.
  • Troubleshooting network issues with the environment using networking fundamentals, concepts, practices, and procedures.
  • Effectively communicates complex information to a variety of technical and non-technical customers and to our engineering team.
  • Complete business continuity archival process; maintain documentation and shipments to Iron Mountain.
  • Work with Field Services team and Manager to develop and document accurate operating procedures.
  • Works on one or more projects concurrently as project team member.

Senior IT Infrastructure Technician

Bunch and Associates
11.2008 - 04.2011
  • Created deployment plan for Windows 7 Migration.
  • Standardizes training for PC support staff.
  • Create Deployment/ Rollout plans Projects.
  • Manages all Mass application rollouts.
  • Created LANDesk Package Deployments.
  • Heavy Oracle SQL scripting & reporting.
  • KBOX Desktop /Server Support.
  • Troubleshooting and research.

SMS Administrator - IS Engineer (SCCM, System Management Server)

Auto Club South
10.2007 - 01.2008
  • Created SMS Package Deployments.
  • Manages all Mass application rollouts.
  • Create Deployment/ Rollout plans Projects.
  • Document and Present Roll-out plans for Change Management.
  • Troubleshoot deployment issues.
  • 3rd Level Desktop support.
  • Manage OS integration Testing.
  • Deployed and maintained Anti-virus & SMS deployment shares on Domain Controllers.

LAN Administrator-Desktop Engineering (SCCM, System Management Server)

Nielsen Media Research
10.1997 - 01.2008
  • Followed up on deployment status.
  • Create Deployment/ Roll-out plans Projects.
  • Document and Present Roll-out plans for Change Management.
  • Troubleshoot deployment issues.
  • 3rd Level Desktop support.
  • Manage OS integration Testing.
  • Insure a timely resolution to all problem tickets.
  • Contact users to provide a status and/or fix the identified problem.
  • Engage the proper resources to resolve problems.
  • Provide SLA reporting with SMS & Altiris.
  • Scripted and documented Help desk & desktop Support tools and Procedures.
  • Windows 2000 change and configuration management technologies design, including.
  • Remote Installation Services (RIS), Windows Installer (MSI) and Group Policies.
  • Mastered Scripting via multiple tools like (wise, installshield, Winbatch, SMS Installer).

Education

Community college of the Air force -

11.1992

Information Systems -

Edinboro University of Pennsylvania
08.1986

Skills

  • Remote support
  • Active Directory
  • Laptop management
  • System imaging
  • Network troubleshooting
  • ServiceNow administration
  • Technical communication
  • Engineering
  • Customer support
  • Field testing
  • System testing
  • Hardware repair
  • Document management

Operating Systems

  • Windows NT (Workstation/Server)
  • Windows 2000 (Workstation/Server)
  • Windows Vista
  • Windows XP
  • Windows 2003/8 Server
  • Linux
  • Windows 7-11+

Management Technologies

  • SMS 1.2 & 2.0 & 2003
  • SCCM
  • Azure (AP Laptop deployment)
  • Altiris Deployment Server
  • Windows Management Interface (WMI)
  • Windows Installer (MSI)
  • Active Directory (GPO)
  • Remote Installation Services
  • PXE
  • KBOX
  • McAfee ePolicy Orchestrator Server
  • SQL Server
  • Microsoft SCCM
  • NetOP

Development Scripting Automation

  • WSH
  • VBS
  • WMI Scripting
  • Perl
  • KixTart
  • ASP
  • PHP4
  • Windows Installer (MSI)
  • Unattended OS installation
  • PHP
  • Python
  • WISE (Traditional & MSI)
  • Landesk
  • KASE tools
  • Kbox scripting
  • WinINSTALL
  • Winbatch

Technical Experience

  • Field Engineer (CIS Infra Mngd Svcs Practice), Cognizant, 03/01/23, 03/31/24
  • Field Engineer (Part-time), GAF (Decisionone.com & Nescoresources.com), 01/01/23, 03/31/23
  • Field Engineer, NSC Global, https://nscglobal.com/en/, 12/01/17, 12/31/22
  • Desktop / Server Hardware Refresh Projects, HSBC, Brandon, FL, 01/01/16, 04/30/16
  • Insight General (Multiple Hardware refreshes), 05/01/16, 07/31/16
  • Additional technical Support for (GDH Consulting as Needed), 10/01/16, 02/28/17
  • Technical Lead, BAU SV3 / SV4 Hardware Refresh Florida Pass, 06/01/15, 12/31/15
  • Production Support Analyst / Change Management, Citi Group Technology, Tampa, FL, 05/01/14, 09/30/14
  • Risk & Security Analyst, Wintel Security Support Services (consultant), JP Morgan Chase (File Share Remediation Team), 07/01/12, 03/31/14
  • Client Technology Analyst (consultant), PharMerica Corp, 01/01/12, 06/30/12
  • Senior IT Infrastructure Technician, Bunch and Associates, 11/01/08, 04/30/11
  • SMS Administrator - IS Engineer (SCCM, System Management Server), Auto Club South, 10/01/07, 12/31/08
  • LAN Administrator-Desktop Engineering (SCCM, System Management Server), Nielsen Media Research, 10/01/97, 12/31/08

Technical Certifications

  • MCSA
  • A+
  • MCP

Military Service

United States Air Force, 11/01/86, 11/30/92, Decorated, Designed & Developed & implemented a database to be used by all the Command Consultants in SAC (Strategic Air Command), Air Force wide to keep track of Manning, Personal Information, and Accounting Information on multiple bases on a single report., Developed Newsletters to inform and promote various functions, in some cases Air Force Wide.

Timeline

Field Engineer (CIS Infra Mngd Svcs Practice)

Cognizant
03.2023 - 03.2024

Field Engineer (Part-time)

GAF
01.2023 - 03.2023

Field Engineer

NSC Global
12.2017 - 12.2022

Additional technical Support

GDH Consulting
10.2016 - 02.2017

Desktop / Server Hardware Refresh Projects

Insight General
05.2016 - 07.2016

Desktop / Server Hardware Refresh Projects

HSBC
01.2016 - 04.2016

Technical Lead

Insight Global / Hewlett-Packard / Bank of America
06.2015 - 12.2015

Production Support Analyst / Change Management

Citi Group Technology
05.2014 - 09.2014

Risk & Security Analyst, Wintel Security Support Services (consultant)

JP Morgan Chase
07.2012 - 03.2014

Client Technology Analyst (consultant)

PharMerica Corp
01.2012 - 06.2012

Senior IT Infrastructure Technician

Bunch and Associates
11.2008 - 04.2011

SMS Administrator - IS Engineer (SCCM, System Management Server)

Auto Club South
10.2007 - 01.2008

LAN Administrator-Desktop Engineering (SCCM, System Management Server)

Nielsen Media Research
10.1997 - 01.2008

Community college of the Air force -

Information Systems -

Edinboro University of Pennsylvania

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