Summary
Work History
Education
Skills
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Allan Smith

Telecom & Project Manager & Engineer
Coeur d’Alene,ID

Summary

Senior-Level Project Manager, Telecom & Network Engineer, and Tech Support professional with 20 years of experience in project management, CAPEX and OPEX budget oversight stakeholder reviews, network systems integrations, and organizational leadership. Proficient in Microsoft Project, Planisware, and SAP financial reporting. Hands-on experience with UCaaS/CaaS Cloud-Based systems such as CX One-NICE-InContact, Avaya VOIP, Ring Central, MS Teams, and 8X8. Skilled in MS Office, Visio, various telecom systems, OSP operations, and AutoCAD. Extensive background in network configuration, troubleshooting, call center administration, and QuickBooks Pro utilization. Collaborated with industry-leading Carriers like AT&T, Verizon, and Lumen, and possess a Previous DOD Secret Clearance. Well-versed in Ciena Fiber Optic Transport Systems, BICSI Structured Cabling standards, and data center operations. Proven ability to deliver top-tier tech support for telecom, network infrastructure, and call center systems while providing workstation computer assistance through the help desk. Specializing in fiber products and acquiring new system knowledge quickly to maximize performance. Over 30 years of voice/data infrastructure engineering. Extensive knowledge of Avaya, AT&T, Cisco, and Ciena voice and data technologies. Major strengths include troubleshooting and repairing PBXs, voicemail systems, PC networking, and IP networks. businesses. A strong team player works with little to no supervision. Excellent abilities in comparing technologies and finding quick solutions. Demonstrates strong teamwork, problem-solving, and time-management skills.

Work History

IT Technician

Planet Bingo
04.2025 - Current
  • Support for Electronic Bingo systems at the Coeur d’Alene Casino. Install, repair, and configure servers, bingo terminals, and POS workstations. This is a part-time job, 20 hours a week.

Telecom Project Manager

Continuum Global
03.2024 - 05.2024
  • Managed integration of new subsidiary into the Continuum network. I worked with the Network Engineers of the new subsidiary to collect data on their systems and configurations.'Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Telecom Project Manager

Conquest Technologies
07.2023 - 10.2023
  • Managed Cisco Access Point Upgrade for Exelon Energy at their Power Generation Plants. Configured Voice & SCADA Circuits on new switches. Managed 3-4 Projects at a time. Reported on Tracked Equipment delivery, Resource scheduling, and Telecom infrastructure upgrades.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.

Telecom Project Manager

PG&E Contractor via Linda Rogers Associates
03.2022 - 07.2023
  • Managed a 21-site Telecom WAN Backhaul Upgrade project. The budget was $2.5 million. Created configuration of new 2-way radio & SCADA circuits. Created Project Schedule & Management Plan in MS Project, Planisware, PPMC & Financial Reporting with SAP. Managed CAPEX and OPEX expenses to comply with budget. Monitored budget to ensure compliance. Created Project schedule and resource allocation. Tracked vendor material lead times. Processed Change orders and validated project scope at each site. Financial forecasting & budget. Worked with major carriers like AT&T and Verizon.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.

Telecom Project Manager & Telecom Analyst

Solera Holdings
04.2021 - 03.2022
  • Managed migration to Nice CX-One InContact cloud-based UCaaS call center solution. Administered configuration and migration from Avaya VOIP & TDM PBX to Nice CX-One InContact and Ring Central. Collaborated with Salesforce and ServiceNow platforms. Managed UCaaS system Call Center and Migration. Projects using MS Project. Interfaced with Verizon and AT&T for circuit design and troubleshooting outages. Provided tech support for all systems. Managed approximately 50 incoming calls and emails per day from customers.

Telecom Project Manager & Telecom Engineer

Modis-Banfield Pet Hospitals
05.2020 - 04.2021
  • Part of a team that Project Managed the migration from Mitel TDM VOIP PBX to 8X8 UCaaS Cloud VOIP at over 1000 locations utilizing MS Project. Implemented, configured, and troubleshooted 8X8 Cloud UCaaS system. Worked with carriers like Granite, AT&T, and Verizon. Ensured successful implementation and troubleshooting.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed projects from procurement to commission.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.

Telecom Project Manager

OUTFRONT MEDIA DIGITAL
01.2017 - 09.2018
  • Managed all aspects of the On Smart Displays throughout a nationwide network of over 1,000 units in transit systems. Instrumental in establishing the Network Operations Center (NOC), which monitors the status and health of the transit displays; maintained up-time of 99.999% across all assigned units. Spearheaded multiple process improvement initiatives, including creating training documents, best practice recommendations, fault diagnostic procedures, and escalation paths.

Telecom Engineer

GloTel
06.2013 - 12.2015
  • Provided project management, technical support, installation, and troubleshooting for over 100 Avaya Aura PBX. Acted as technical subject matter expert for various telecommunication systems. Supported Avaya S8700 series CM server-based PBX. Ensured efficient and professional project delivery.
  • Updated software and firmware with latest patches.
  • Optimized network capacity by planning and executing seamless integration of new technologies.
  • Reduced downtime for clients by conducting thorough troubleshooting and resolving complex technical issues.

Senior Telecom Engineer

GLOBAL NETWORK OPERATIONS – NORTH AMERICA
01.2013 - 09.2015
  • Delivered expert Project Management and technical support for Avaya Aura Server-based PBX Telecom Systems. Managed planning, tracking, analysis, and reporting for over 2,000 systems. Resolved support issues and system outages efficiently. Provided diagnostic support for technical problems. Worked with Carriers like AT&T and Verizon to resolve network issues.
  • Optimized network performance with the deployment of cutting-edge telecommunications equipment and technologies.
  • Conducted comprehensive analyses to identify areas for optimization in telecom network design and implementation processes.
  • Increased customer satisfaction by providing expert technical support for complex telecom systems.
  • Developed detailed documentation for all projects, facilitating knowledge transfer across teams and streamlining future maintenance efforts.
  • Ensured optimal network uptime through proactive monitoring, early detection of potential issues, and rapid response to incidents.
  • Enhanced system reliability for clients through thorough troubleshooting of hardware and software issues.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Performed day-to-day monitoring, management, administration, and support of alarm systems.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance, and support of voice, data, VoIP, and CTI applications.
  • Installed, maintained, and supported voice/data applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Installed, maintained, and supported VoIP applications.
  • Monitored overall network performance.
  • Identified poor quality lines and underutilized circuits.
  • Designed, installed, and maintained the organization's telephony network.
  • Analyzed and interpreted complex data from multiple sources.
  • Adapted and modified standard techniques, procedures, and criteria to solve complex problems.
  • Oversaw a decrease in the average daily number of trouble tickets by 25% after expanding helpdesk support to 24/7 operations.25
  • Oversaw a decrease in the average daily number of trouble tickets by 15% after expanding helpdesk support to 24/7 operations.

Senior Telecom Engineer & Project Manager Remote

HP ENTERPRISE SERVICES
06.2010 - 09.2012
  • I managed the Project of migrating all of the Merrill-Lynch telecom Systems worldwide to the Bank of America footprint using MS Project for tracking. He provided CAPEX and OPEX Management for the entire project. Provided expert technical support for a large, Worldwide network using the Avaya Aura PBX Contact Center VoIP Infrastructure solutions with AES Servicers, SIP trunking, and cloud-based routing for Bank of America, configured BGP’s Communication Manager, and Session Manager. Command–line, PowerShell. Ensured business continuity by partnering with Business Partners and other stakeholders to ensure accurate system support levels and coverage. Served as Production Readiness Coordinator, spearheading numerous process improvement initiatives to identify, prove, and document new systems and change management efforts.

Project Manager

Avista Utilities
09.2009 - 07.2010
  • Designed structured cabling systems for Avista Utilities utilizing Leviton Cabling Certified BICSI Solutions for all new installations, renovations, and system expansions for all of Avista’s properties. The largest project I designed and managed was the renovation and asbestos mitigation of the Avista 6-floor headquarters. That project consisted of gutting the floor and then rebuilding all infrastructure. building, including re-cabling the data center to BICSI standards. That project was a 6-year project. Due to my short time there, I was only able to design 2 of the floors. I designed the system and wrote the RFP to the vendors, selected the vendor, and then managed the project to its completion. I also designed the audio-video systems for the conference rooms. For a total of 36. I updated the cable layout and electrical drawings using AutoCAD.

Tier III Network Support Engineer

CIENA CORPORATION
05.2008 - 05.2009
  • Troubleshot, configured, and resolved issues for Ciena Carrier Ethernet switches and optical transportation equipment. Provided design and configuration with Telcos and cable television companies. Supported various network technologies including VLANs, TCP/IP, and MPLS. Collaborated with vendors and wireless backhaul providers. Managed approximately 20 incoming calls per day from customers.'

Senior Telecom Engineer/Project Manager

MULTIMAX, INC.
01.2005 - 11.2007
  • Provided FAA FTI Infrastructure Project Management support. Oversaw installation, provisioning, and maintenance of LAN/WAN systems. Managed installation projects for routers, switches, and multiplexers. Supported various telecom systems and equipment.

General Manager/Project Manager

COM2 Voice & Data
01.1993 - 01.2005
  • General Manager of the company, overseeing both CAPEX and OPEX expenditures on every project. Network and telecom projects for various clients. Interfaced with local and network (AT&T, Verizon) carriers for design, configuration, and troubleshooting. Designed and implemented inside and OSP Fiber and copper systems as a contractor for the US Air Force. We reviewed the existing cable plant and designed and installed new in-duct, fiber optic, and copper cable runs between buildings. I updated plant records and As-builts with AutoCAD. Created and maintained job estimating, tracking, and ticketing spreadsheets. Led a team of 10 technicians for installations and network designs. Certified Fusion Splicer and fiber technician. Used QuickBooks Pro to manage business finances.

Education

Diploma - Telecommunications & Electronics

U.S. Air Force
Biloxi, MS

60 Semester Units of Lower Division Courses Toward BS/EE -

College of Marin

Diploma -

NEC2400, NEC2000, MITEL SX20/50/200/1000 Telecom Systems
San Francisco, CA

Certification - Structured Cabling Design & Installation Technician

BICSI
Spokane, WA

Diploma -

GTE Electronic Switching Systems
Northlake, IL

Skills

  • Technical project management
  • Desktop technical support
  • Hardware installation
  • Network troubleshooting
  • System administration
  • Application installations
  • Wireless networking
  • Operating system management
  • Software deployment management
  • AV equipment management
  • Incident management
  • Debugging
  • Virtualization technologies
  • Troubleshooting and Diagnostics
  • Software updating
  • Microsoft windows and office
  • Software upgrades
  • Customer service
  • Hardware and software configuration
  • Technical issues analysis
  • Desktop support
  • Device installation
  • Help desk support
  • LAN/WAN
  • Customer needs assessment
  • TCP/IP
  • Customer service
  • Database management
  • Interpersonal skills
  • Issue and resolution tracking

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Allan SmithTelecom & Project Manager & Engineer