Allan Marte
Bronx,NY
Summary
Professional operations manager with extensive experience in hospitality. Skilled in coordinating tasks and managing staff to optimize performance and ensure seamless operations. Results-driven with ability to adapt and quickly adjust to new environments. Experienced with team management and leadership while creating a positive workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Overnight Manager
The Manner
New York, NY
08.2024 - 10.2025
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Analyzed guest feedback to identify areas for service improvement and enhance satisfaction scores.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Conducted regular audits of billing information to maintain accuracy in guest accounts and transactions.
Front Desk Agent
Ludlow Hotel
New York, NY
08.2023 - 08.2024
- Welcoming guests upon arrival, verifying reservations, and processing check-ins and check-outs efficiently.
- Offering concierge services such as booking reservations for dining, transportation, or entertainment, and providing recommendations for local attractions and activities.
- Maintaining effective communication with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations and timely resolution of guest needs.
- Collecting payments for room charges, incidental expenses, and any other fees, and providing guests with receipts.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Bellman/Lobby Ambassador
Ludlow Hotel
New York, NY
02.2018 - 08.2023
- Proactively greet guests within the lobby environment, identifying needs and fulfilling appropriately.
- Created positive, memorable, and efficient guest interactions within the hotel lobby and front desk.
- Monitors traffic flow and guest queues within the lobby; directing guests as appropriate to minimize wait times.
- Actively identifies, diagnoses, and resolves guest concerns following service recovery protocols.
- Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information.
- Coordinated airport transportation for hotel guests.
- Greeted and registered guests and issued room keys.
Education
High School Diploma -
Lehman College of The City University of New York
Bronx, NY01.2012
Skills
- Hospitality specialist
- Team management
- Computer operation
- Operating POS systems
- Upscale hotel background
- Night audit
- Management
- Data entry
- Microsoft Office
- Accounting and finance experience
- Attention to detail
- OPERA, OPERA Cloud, Canary Technologies, Knowcross, Alice Hospitality Service
Certification
Driver's License
Languages
Bilingual
Spanish
Timeline
Overnight Manager
The Manner
08.2024 - 10.2025
Front Desk Agent
Ludlow Hotel
08.2023 - 08.2024
Bellman/Lobby Ambassador
Ludlow Hotel
02.2018 - 08.2023
High School Diploma -
Lehman College of The City University of New York