Allan Munguia
Miami
Summary
Dynamic Office Assistant with a proven track record at Bdo Usa, excelling in customer service and administrative support. Recognized for enhancing office efficiency through meticulous file organization and proactive mail handling. A dedicated team player skilled in documentation and reporting, committed to maintaining confidentiality and fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Office Assistant
Bdo Usa
05.2021 - 07.2025
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Supported staff on special assignments and ad hoc projects.
- Assisted in preparation of reports and presentations.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Office Assistant
Morrison, Brown, Argiz & Farra
04.2018 - 05.2021
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Collaborated on administrative tasks.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office software for data entry, contributing to accurate record-keeping and information management.
- Handled incoming calls and inquiries, providing prompt and professional assistance to clients and colleagues.
Education
Bachelor’s Degree in Industrial Engineering -
Universidad Catolica De Honduras
La Ceiba, Honduras10-2015
Skills
- Customer service
- Positive attitude
- File organization
- Administrative support
- Dedicated team player
- Prioritizing work
- Mail handling
- File maintenance
- Clerical support
- Documentation and reporting
- Office supplies management
- Mail sorting and distribution
- Valid Driver's license
- Mail distribution
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Office Assistant
Bdo Usa
05.2021 - 07.2025
Office Assistant
Morrison, Brown, Argiz & Farra
04.2018 - 05.2021
Bachelor’s Degree in Industrial Engineering -
Universidad Catolica De Honduras