Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edinah Mulenga

Tualatin

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

10
10
years of professional experience

Work History

Certified Nursing Assistant

Rose Linn Care Center
03.2024 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Barista

Starbucks
09.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.

Realtor

Winderemere Real Estate
04.2022 - 03.2024
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Wrote contracts to outline sales and purchases of properties.
  • Advised and informed prospective clients on current market activities and conditions.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
  • Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.

Operations Manager

Tirzah Home Care
11.2022 - 12.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external Clients.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Developed strong relationships with clients, resulting in better pricing and improved service quality.
  • Increased profit by streamlining operations.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

Front Desk Receptionist

Era Living
03.2021 - 05.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Biomedical Scientist

Ministry of Health
01.2015 - 04.2017
  • Analyzed samples of blood and tissue for specific chemicals using automated testing procedures.
  • Maintained accurate records of all methods and research conducted and wrote in-depth medical reports.
  • Maintained up-to-date knowledge of emerging trends in biomedical science, ensuring relevance in research design and methodology.
  • Presented study results at national conferences, fostering professional networks and promoting knowledge exchange.
  • Designed customized experiments to address specific research questions or meet unique client needs comprehensively.
  • Performed repetitive research tests in clinical environments.
  • Reduced error rates in data analysis by maintaining meticulous records and utilizing advanced software tools.
  • Developed innovative diagnostic assays by investigating novel biomarkers and refining analytical techniques.
  • Standardized operating procedures to maintain a safe and efficient working environment within the laboratory setting.
  • Managed multiple projects simultaneously while adhering to strict deadlines without sacrificing quality or attention to detail.
  • Expanded knowledge base with ongoing professional development activities and engagement in scientific communities.
  • Evaluated preclinical studies to ensure compliance with regulatory guidelines and ethical standards.
  • Mentored junior scientists, providing guidance on experimental design, data analysis, and career development opportunities.
  • Enhanced laboratory efficiency by streamlining processes and implementing updated technology.
  • Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures.
  • Inspected laboratory and manufacturing equipment and immediately sent non-working devices out for repair.
  • Addressed and resolved complex issues and delegated tasks to crew.
  • Researched and recorded biomedical and environmental data.

Education

Biomedical Sciences

Ndola School of Biomedical Sciences
Ndola, Zambia

Bachelor of Science - Information Technology

Arizona State University
Tempe, AZ

GED -

WILSONVILLE COMMUNITY COLLEGY
Wilsonville, OR
04-2023

Certificate - REAL ESTATE

ROCKWELL REAL ESTATE SCHOOL
Bellevue, WA
03-2022

CNA CERTIFICATE - Certified Nursing Assistant

EXCEL CNA SCHOOL
DesMoines, WA
07-2021

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff management
  • Policies and procedures implementation
  • Customer relationship management
  • Maintaining compliance
  • Client relationships
  • Strategic planning

Timeline

Certified Nursing Assistant

Rose Linn Care Center
03.2024 - Current

Barista

Starbucks
09.2023 - Current

Operations Manager

Tirzah Home Care
11.2022 - 12.2023

Realtor

Winderemere Real Estate
04.2022 - 03.2024

Front Desk Receptionist

Era Living
03.2021 - 05.2022

Biomedical Scientist

Ministry of Health
01.2015 - 04.2017

Biomedical Sciences

Ndola School of Biomedical Sciences

Bachelor of Science - Information Technology

Arizona State University

GED -

WILSONVILLE COMMUNITY COLLEGY

Certificate - REAL ESTATE

ROCKWELL REAL ESTATE SCHOOL

CNA CERTIFICATE - Certified Nursing Assistant

EXCEL CNA SCHOOL

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