Allan Oliva
Layton,UT
Summary
Dynamic and motivated recent high school graduate eager to gain valuable workforce experience in a collaborative, growth-oriented environment. Seeking a position within a company that prioritizes teamwork and fosters a friendly, enthusiastic culture. Equipped with a strong background in customer interactions and service solutions, demonstrating proven abilities in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Recognized for reliability and a proactive approach to achieving organizational goals while effectively collaborating with teams and adapting to evolving needs.
Overview
4
4
years of professional experience
Work History
Missionary
The Church Of Jesus Christ Of Latter-day Saints
San Juan Puerto Rico
10.2024 - 04.2026
- Facilitated community outreach programs to strengthen local engagement and support.
- Led weekly discussions to enhance spiritual understanding among diverse groups.
- Organized service projects, fostering teamwork and collaboration within the congregation.
- Developed training materials for new missionaries, improving onboarding efficiency.
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Established trust within the community through regular engagement and consistent support.
Front End Customer Service Associate
Walmart
Layton, UT
02.2024 - 07.2024
- Assisted customers with product inquiries and issue resolution, enhancing overall satisfaction.
- Processed transactions efficiently using POS systems, ensuring accurate cash handling and record-keeping.
- Collaborated with team members to maintain organized merchandise displays and inventory levels.
- Trained new associates on customer service protocols and store policies, promoting a cohesive team environment.
- Resolved escalated customer complaints by employing effective communication and problem-solving skills.
- Monitored sales floor for compliance with visual merchandising standards, improving overall shopping experience.
- Developed relationships with repeat customers, contributing to loyalty and retention initiatives.
Assistant
DIAMOND JANITORIAL SERVICES
Layton, UT
04.2022 - 01.2023
- As an assistant of Diamond Janitorial Services, I helped the company with their customer service experience. My role included assisting with odd jobs for the business and translating from English to Spanish when needed.
- Developed and implemented efficient cleaning protocols to enhance operational productivity.
- Collaborated with management to improve workflow processes and client satisfaction.
- Assisted manager in all aspects of business operations.
Education
High school diploma - undefined
Layton High School
Layton, UT05.2023
Skills
Spanish
Leadership
Team work
Negotiation
Empathy
Communication skills
Customer service
Timeline
Missionary
The Church Of Jesus Christ Of Latter-day Saints
10.2024 - 04.2026
Front End Customer Service Associate
Walmart
02.2024 - 07.2024
Assistant
DIAMOND JANITORIAL SERVICES
04.2022 - 01.2023
High school diploma - undefined
Layton High School