Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allan Patty

San Antonio,TX

Summary

Professional Install Manager with strong focus on team collaboration and achieving results. Skilled in overseeing installation projects, ensuring timely completions, and maintaining high standards. Adaptable and reliable, with proven ability to manage changing needs effectively. Known for technical expertise, problem-solving skills, and results-driven approach.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Plumbing Install Manager

Will Fix It
03.2019 - Current
  • Optimized work schedules to minimize overtime costs while maintaining high-quality installations results for clients.
  • Enhanced communication between departments by implementing standardized reporting procedures for completed installations.
  • Conducted regular performance reviews of team members, identifying opportunities for growth or improvement within the department as a whole.
  • Managed scheduling of installation projects, effectively coordinating resources to meet deadlines while minimizing downtime for clients.
  • Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
  • Maintained safe working environments through strict adherence to safety protocols and guidelines, reducing workplace accidents and injuries.
  • Led weekly meetings to improve the plumbing install department.
  • Performed regular job site observations to provide direction for the next step in the job process.
  • Collaborated with structural engineers to evaluate structural integrity of projects.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Provided exceptional customer service by addressing client concerns promptly, resulting in increased client retention rates.
  • Mentored junior team members in proper installation techniques, enhancing overall team performance.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Implemented systems to improve process efficiency and reduce project duration.

Service Plumber

Jon Wayne Heating And Air Conditioning Ltd
09.2016 - 03.2019
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Offered guidance and training to new apprentices.
  • Streamlined operations by maintaining an organized inventory of tools, equipment, and replacement parts.
  • Ensured optimal functioning of water heaters, water softeners and other essential plumbing equipment.
  • Educated customers on preventative maintenance measures to reduce future plumbing issues.
  • Boosted revenue with upselling additional services based on individual client needs.
  • Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
  • Increased repeat business through exceptional customer service and follow-up communications.
  • Complied with state plumbing codes throughout the duration of each project.

Quality Control

Mustang Energy Services
06.2014 - 09.2016
  • Provided ongoing training and guidance for quality assurance staff, fostering a culture of accountability and excellence in workmanship.
  • Enhanced product quality by implementing rigorous inspection procedures and protocols.
  • Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Produce Stocker

HEB Grocery Store
08.2012 - 06.2014
  • Increased efficiency by organizing storage spaces for easy access to incoming shipments.
  • Minimized shrinkage through diligent monitoring of expiration dates and timely removal of spoiled products from shelves.
  • Maintained effective team member communication.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Promoted customer satisfaction with accurate product labeling and pricing.
  • Maintained safety standards by cleaning spills promptly and disposing of damaged goods properly.
  • Enhanced store appearance by maintaining a clean and well-stocked produce area.
  • Improved customer experience with friendly interactions while restocking shelves or assisting with questions.

Education

High School Diploma -

East Central High School
San Antonio, TX
06-2012

Skills

  • Scheduling coordination
  • Workflow optimization
  • Employee training
  • Teamwork and collaboration
  • Recruitment and hiring
  • Hardworking and reliable
  • Goal setting
  • Customer service
  • Subcontractor management
  • Cost control
  • Problem-solving abilities
  • Installation supervision
  • Organizational skills
  • Time management
  • Team leadership
  • Attention to detail
  • Active listening
  • Safety compliance
  • Microsoft office

Certification

Licensed Journeyman Plumber

Pilot License

Driver License

Timeline

Plumbing Install Manager

Will Fix It
03.2019 - Current

Service Plumber

Jon Wayne Heating And Air Conditioning Ltd
09.2016 - 03.2019

Quality Control

Mustang Energy Services
06.2014 - 09.2016

Produce Stocker

HEB Grocery Store
08.2012 - 06.2014

High School Diploma -

East Central High School

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Allan Patty