Allan Reyes
Arlington,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase customer satisfaction and drive business results.
Overview
7
7
years of professional experience
Work History
Corporate Customer Service Representative
Home Zone Furniture
2022.01 - 2022.10
- Listened, diagnosed and resolved issues guiding users though step-by-step solutions regarding defective furniture or issues pertaining to their order
- Coordinated furniture exchanges, repair services with other departments to ensure orders are correct.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed over 50 customer calls per day and handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Catering Assistant Manager
Sheraton Hotel
2020.03 - 2021.06
- Successfully managed 15-20 staff members at any given time by delegating tasks, floor planning for catering events and ensuring both hotel and customer standards
- Effectively maintained communication with event managers and catering staff to ensure meals were prepared to correct standards and quantities for the required events.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
Banquets Catering Specialist
Legends
2017.05 - Current
- Managed setup for banquets events consisting of preparing meals, setting decorations, organizing buffet tables within VIP Clubs for important events of groups ranging from 10 people up to more than 100 people.
- Coordinated with event managers to guarantee event efficiency and professionalism.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged furniture and added decorations to assist in setting up for catering events.
Server
Longhorn Steakhouse
2022.10 - 2023.02
- Efficiently served lunch and dinner to 30-60 customers per shift in timely manner
- Cooperated with fellow staff to ensure customer satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
BBA - International Business
The University of Texas
05.2023
Skills
- Customer Experience
- Communicating with clients
- Complaint resolution
- Customer Implementation
- Exceptional Interpersonal Communication
- Project Planning
Timeline
Server
Longhorn Steakhouse
2022.10 - 2023.02
Corporate Customer Service Representative
Home Zone Furniture
2022.01 - 2022.10
Catering Assistant Manager
Sheraton Hotel
2020.03 - 2021.06
Banquets Catering Specialist
Legends
2017.05 - Current
BBA - International Business
The University of Texas
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