Summary
Overview
Work History
Education
Certification
Computersoftwareexperience
Coursework
Timeline
Generic

Allan Smith

Cincinnati

Summary

To find a new work family and become a valuable member helping the company to reach their goals. Energetic and optimistic security service representative experience assisting guests in solving complex issues. Keen to support my company in becoming a security leader.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Life Safety Officer

Twin Lakes Senior Living Community
01.2024 - Current
  • Ensure security of entire campus, including parking areas
  • Maintain Fire and Emergency policies, procedures, and regulatory requirements
  • Communicates safety and security procedures throughout the campus
  • Accumulates, maintains, and provides statistics and reports as directed
  • Investigates safety and security incidents that occur on campus
  • Reports all accidents or incidents involving residents or staff personnel to Department Head
  • Inspects and maintains Life Safety equipment
  • Tests fire alarms, fire detection systems, fire extinguishers and emergency call systems
  • Performs alarm and access monitoring, trace access patterns, and assign or remove user permissions
  • Assesses on-scene behavior and determine when it is appropriate to dispatch law enforcement or other personnel to investigate
  • Responds to alarm systems monitoring fire, access, intrusion, duress/panic, medical emergencies, psychiatric emergencies, medical assist teams, etc
  • Operates a variety of communications and security equipment, such as computers, multifrequency radios, multi-line telephone system, and other related peripherals
  • Monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services
  • Maintains contact with law enforcement units on assignment
  • Operates an established vehicle registration and visitor management program
  • Maintains accountability of police officer badges issued and all associated logs
  • Enters, updates, and retrieves information from a variety of computer systems and sensitive databases
  • Queries for items such as criminal histories, arrest warrants, drivers record, vehicle registration, stolen property, firearms, etc
  • Performs other related duties as assigned.

Security Assistant/Dispatch

Department of Veterans Affairs
03.2023 - 12.2023
  • Ensure security of entire campus, including parking areas
  • Maintain Fire and Emergency policies, procedures, and regulatory requirements
  • Communicates safety and security procedures throughout the campus
  • Accumulates, maintains, and provides statistics and reports as directed
  • Investigates safety and security incidents that occur on campus
  • Reports all accidents or incidents involving residents or staff personnel to Department Head
  • Inspects and maintains Life Safety equipment
  • Tests fire alarms, fire detection systems, fire extinguishers and emergency call systems
  • Performs alarm and access monitoring, trace access patterns, and assign or remove user permissions
  • Assesses on-scene behavior and determine when it is appropriate to dispatch law enforcement or other personnel to investigate
  • Responds to alarm systems monitoring fire, access, intrusion, duress/panic, medical emergencies, psychiatric emergencies, medical assist teams, etc
  • Operates a variety of communications and security equipment, such as computers, multifrequency radios, multi-line telephone system, and other related peripherals
  • Monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services
  • Maintains contact with law enforcement units on assignment
  • Operates an established vehicle registration and visitor management program
  • Maintains accountability of police officer badges issued and all associated logs
  • Enters, updates, and retrieves information from a variety of computer systems and sensitive databases
  • Queries for items such as criminal histories, arrest warrants, drivers record, vehicle registration, stolen property, firearms, etc
  • Performs other related duties as assigned.

Career Transition Specialist

HORIZONS (WHITNEY M YOUNG JOB CORPS)
03.2020 - 04.2021
  • Provides initial and periodic assessments of each assigned student's transitional needs
  • Develops strategies and action plans to address students' transitional needs
  • Maintains and documents regular contact with assigned students
  • Assists graduates in identifying and obtaining support services within the communities where they work and live
  • Assists graduates with initial job placement and provides follow-up services
  • Ensures all student achievement credentials are updated and documented
  • Assists students in resume development, interviewing skills, and job search strategies
  • Uses Labor Market Information and other resources to develop services and placement support strategies tailored to meet the needs and qualifications of each student
  • Maintains placement folders in accordance with contract's SOP.

Case Manager

NECCO
02.2019 - 03.2020
  • Directly assist youth and families in securing programs and community services
  • Assess youth and family strengths/needs; develop and implement appropriate care plans
  • Conduct home visits, school visits, and other field visits as required
  • Oversee the referral process, and manage relationships with schools, courts, and other community-based organizations
  • Provide placement/intake/assessment
  • Ensure initial legal documentation is obtained prior to placement or service delivery
  • Ensure all information required by regulation is obtained according to program guidelines
  • Collaborate with a referring agency to address the needs of clients
  • Define boundaries for immediate intervention to ensure safety, permanency, and well-being
  • Ensure that assessments and treatment plans are completed.

Driver

Uber
12.2018 - 01.2019

Contact Representative/Computer Assistant/Tax Examining Technician

INTERNAL REVENUE SERVICE
09.2008 - 11.2017
  • Research and analyze all available information applicable to specific and well-defined collection issues and take corrective actions needed to close accounts
  • Communicated specific inquiries initiated by individuals, generated by notices, or internally generated assignments
  • Evaluate all available information and take corrective actions, such as credit transfers requests, re-computed tax, and/or penalty and interest
  • Access relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustments
  • Enter data into an automated system to adjust tax, penalty, and/or credit adjustments
  • Recognize indications of tax fraud; make determinations and use sound judgment concerning taxpayers' data and responses
  • Respond to a wide range of inquiries involving laws, rules, and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions
  • Complete contacts, i.e., conduct personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, and provide full explanations for specific inquiries
  • Probe and analyze information obtained through telephone interviews and examine taxpayer's records
  • Utilize database programs or software to sort, retrieve, and/or update information and/or to generate reports
  • Perform research using various systems, tools, and references to gather and analyze information and make decisions
  • Provide assistance to taxpayers by telephone, written correspondence, or in person to resolve problems and answer questions
  • Provide guidance and explanations to taxpayers regarding technical issues related to the tax law changes, regulations, and rulings
  • Provide guidance and explanations to taxpayers regarding technical issues related to the tax law changes, regulations, and rulings
  • Provide guidance and explanations to taxpayers regarding technical issues related to the tax law changes, regulations, and rulings.

Education

BA in Business Administration -

Morehead State University
Morehead, KY

MBA: Business Administration -

UNIVERSITY OF PHOENIX

Certification

  • Conflict Resolution - Completed (2024)
  • HIPPA Basics - Completed (2024)
  • Fire Safety Training - Completed (2024)
  • Risk Management - Completed (2024)
  • Workplace Safety - Completed (2024)
  • Health Hazards at Work - Completed (2024)
  • Fall Prevention & Resident Safety - Completed (2024)
  • Private Security Firearm (OPOTA)- In Progress
  • Security Awareness in the Workplace- Completed (2024)
  • Abuse Neglect Exploitation & Misappropriation - Completed (2024)

Computersoftwareexperience

  • ADOBE
  • MICROSOFT WORD
  • EXCEL
  • POWERPOINT
  • FRONTPAGE
  • OUTLOOK
  • PHOTOSHOP
  • MINITAB
  • ITLA
  • IDRS
  • AMS
  • IAT
  • SERP
  • TROUBLESHOOTING
  • SPREADSHEET
  • DIGITAL EDITING
  • WEBPAGE EDITOR
  • INSTALLING PROGRAMS
  • FILE AND FOLDER MANAGEMENT
  • RTA AND CUSTOM VIEW
  • PERSONA
  • CLOUDBADGING
  • MAINTENANCE WORK ORDER
  • MATRIXCARE
  • CCTV

Coursework

  • FUNDAMENTALS OF SPEECH COMMUNICATION
  • WRITING 1
  • PRINCIPLES OF MANAGEMENT
  • WRITING 2
  • ALGEBRA
  • PRINCIPLES OF MACROECONOMICS
  • BUSINESS COMMUNICATIONS
  • PRINCIPLES ACCOUNTING 1 & 2
  • BUSINESS STATISTICS
  • PRINCIPLES OF MICROECONOMICS
  • BUSINESS FINANCE
  • QUANTITATIVE METHODS
  • LEADERSHIP DEVELOPMENT
  • OPERATIONS & SERVICE MANAGEMENT

Timeline

Life Safety Officer

Twin Lakes Senior Living Community
01.2024 - Current

Security Assistant/Dispatch

Department of Veterans Affairs
03.2023 - 12.2023

Career Transition Specialist

HORIZONS (WHITNEY M YOUNG JOB CORPS)
03.2020 - 04.2021

Case Manager

NECCO
02.2019 - 03.2020

Driver

Uber
12.2018 - 01.2019

Contact Representative/Computer Assistant/Tax Examining Technician

INTERNAL REVENUE SERVICE
09.2008 - 11.2017

BA in Business Administration -

Morehead State University

MBA: Business Administration -

UNIVERSITY OF PHOENIX

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Allan Smith