Allan Tijerino
Sales Specialist
Hollywood,FL
Summary
Talented Sales Specialist, marketing, Customer Service, trainer and manager. Skilled at balancing customers, clients, and employees needs and company demands. Proven track record of top best 10% in the entire Central US, 9X Elite winner, 7X Q1- Executive Club winner, 5X Extra Degree MVP, over 18 years in fast-paced customer service, 10+ years in Management, sales, marketing and training with reputable companies such as American Express and NBC Comcast Xfinity with A+ customer service.
Overview
18
18
years of professional experience
Work History
Manager/Owner
Munchies Grill LLC
07.2022 - 05.2024
- Staff management: responsible for hiring, training, and scheduling employees, as well as setting performance goals and providing feedback by coaching and developing.
- Customer service: Ensuring that customers have a positive experience, repeat business, complaints, feedback and ensuring that the location is clean and well-maintained.
- Menu development: created entire menu and website as well as manage inventory and food costs.
- Financial management: responsible for managing the budget, tracking expenses and revenue, and ensuring business is profitable.
- Marketing and promotions: develop marketing strategies to attract new customers and retain existing ones, such as social media campaigns, special events along with catering for birthday weddings and any other events.
- Compliance with regulations: ensure that the business complies with all health and safety regulations and local laws.
- Overall business strategy: develop long-term goals and strategies for the business, such as expanding the business or opening new locations including surrounding areas.
- Ordering food, linens, gloves and other supplies while staying within budget limitations.
- Supervising daily shift operations.
- Ensuring all end of day cash outs are correctly completed.
- Coordinating daily front- and back-of-house operations.
Call center and Marketing Manager
Tennessee Water and Air Tech.
06.2023 - 04.2024
- Manage the call center to achieve quantitative and qualitative objectives, organizing promotional events and coordinating day-of deliveries and staffing, including traveling.
- Plan and implement the overall strategy, identifying potential new markets and creating a plan to enter those markets.
- Work closely with members of the sales department to ensure that marketing campaigns align with product launches and consumer needs.
- Offer solutions for improvement.
- Manage and train other call center staff in consultative sales and objections.
- Ensure employee satisfaction by role playing and listening to their recordings for improvements.
- Build relationships with staff and clients.
- Create a welcoming and motivating environment for employees.
- Oversee the call center altogether.
Sale Specialist (Ambassador)
Comcast Xfinity
03.2016 - 06.2022
- As the team Ambassador in charge of training new agents on consultative selling approach, close deals and educating on product knowledge.
- Consultative selling approach on all inbound/outbound calls for Comcast Xfinity products and services that are both current and emerging to existing customers.
- Set high standard by meeting/ exceeding sales & customer satisfaction goals by communicate effectively and always displaying a professional and positive demeanor.
- Evaluate customer's potential product needs and tailor XFINITY product and services to meet company's goals.
- Proven track record of 9X Elite winner, 7X Executive Club winner, and 5X MVP
- In addition, I created 3 MVP's agents under my belt due to my leadership.
Sale Supervisor
American Express (Alorica Inc)
10.2010 - 03.2016
- Hiring, sales training, and preparing call center representatives to respond to customer questions, complaints and troubleshoot problems with services or products.
- Evaluating agent performance, providing motivation, or coaching opportunities, and taking corrective action, if necessary.
- Working with other supervisors and management team members to support agents to maximize customer satisfaction, prepare reports, and analyzing data to assist management as they determine call center goals.
- Identifying operational issues and suggesting possible improvements
- Educating and maintaining high levels of product and service knowledge, clearly communicate appropriate product features and benefits and other elements of American Express OPEN small business services.
- Setting goals for performance and deadlines in ways that comply with company's plans and vision.
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Front Manager
Continental Management LLC
03.2006 - 10.2010
- Managed performance evaluations, payroll, development, daily report and schedule staff according to labor standards.
- Managed a team of 8 personal in my team along with 3 additional departments that totaled additional 12 personals to ensure high quality service.
- Developed and implemented training procedures for all newly hired personnel.
Education
Bachelor’s Degree in Science in Criminal -
AIU-South Florida
Weston, FL10.2008
Skills
- Customer Service
- Sales Specialist
- Sales Management
- CRM Software
- Marketing
- 45 wpm
- Employee Evaluation
- Computer Networking
- Negotiation
- Excellent Communication
- Strong Organizational
- Team Leadership
- Time Management
- Complex Problem-Solving
- Bilingual
Personal Information
Willing To Relocate: Anywhere
Timeline
Call center and Marketing Manager
Tennessee Water and Air Tech.
06.2023 - 04.2024
Manager/Owner
Munchies Grill LLC
07.2022 - 05.2024
Sale Specialist (Ambassador)
Comcast Xfinity
03.2016 - 06.2022
Sale Supervisor
American Express (Alorica Inc)
10.2010 - 03.2016
Front Manager
Continental Management LLC
03.2006 - 10.2010
Bachelor’s Degree in Science in Criminal -
AIU-South Florida