Allan Torres
West Covina,CA
Summary
Detail-oriented and committed asset with solid skills in customer relations. Resilient in handling challenges of fast-paced environments. Brings a decisive nature with sound judgment and good multitasking abilities. Self-motivated and comfortable working alone or with teams to accomplish on-time and exemplary tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Extra Space Storage
Walnut, USA
01.2023 - Current
- Where I currently work, I manage multiple properties, most of the time working by myself which requires me to be very self-sufficient.
- I maintain property cleanliness and at the same time assist many tenants in whatever they may need.
- Such assistance includes taking payments, filing insurance claims, keeping customers up to date on their account balance and status, and handling complaints from tenants regarding maintenance issues and resolving them promptly.
- We are required to pursue collections for delinquent tenants.
- This is a sales-based job, so we are required to be skilled in account openings, negotiation, and building new customer relationships.
- We are responsible for making sure our store and personal numbers reflect how well we can perform
- Other important daily tasks include going to the bank for deposits, making and taking multiple calls a day, and reaching out to many vendors.
Associate Banker
JPMorgan Chase & Co
Baldwin Park, USA
08.2019 - 10.2022
- This position was formally known as bank teller, however during my first year at Chase, the tellers began to get a lot of the responsibilities of the regular bankers, therefore making us Associate Bankers.
- In addition to teller transactions, such as withdrawals, deposits, taking payments, and account transfers, I began to work more with statements, wire transfers, and giving information about opening relationships with Chase. Opening relationships included having to cross-sell bank products, such as savings accounts and credit cards, to existing clients.
- We had to uphold the security of our customers by identifying suspicious activity on account holders' accounts and reporting any discrepancies to the supervisor immediately.
- I would also have to perform ATM maintenance and vault inventory, often working with upwards of 1 million dollars.
- Reconciled cash and checks against computer records at end of shift.
Administrative Assistant
Superior Real Estate INC.
Baldwin, CA
01.2017 - 08.2019
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Delivered important documents to escrow companies that were in the process of closing real estate transactions.
- Relayed information to all the personnel in the workspace about important tasks that had to be done.
- Would have to verify documents for accuracy using Microsoft office and would have to be active with emails.
Education
High School Diploma -
Covina High
Covina, CA06-2015
Some college - Business Administration
Citrus College
Skills
- Financial Services
- Account Management
- Time Management
- Administrative Experience
- Typing
- Accounting
- Driving
- Customer Service
- Sales
- Negotiation
- Upselling
- Relationship Management
- Conflict Resolution
- Computer Skills
- Communication Skills
- Bilingual (Spanish)
- Microsoft Office
- Data Entry
- Property Management
- Team Building
- High Call Volume Environment
Certification
- CA Driver's License.
- Certified Property Manager
- Notary Public
Languages
Spanish, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Assistant Property Manager
Extra Space Storage
01.2023 - Current
Associate Banker
JPMorgan Chase & Co
08.2019 - 10.2022
Administrative Assistant
Superior Real Estate INC.
01.2017 - 08.2019
High School Diploma -
Covina High
Some college - Business Administration
Citrus College