Phone Micro-soldering
Allan Mauricio Urrutia
Computer Technician
New Brunswick,NJ
Summary
Enthusiastic willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Experienced
Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Inventory Distributor
CIC Tegucigalpa
01.2005
- Supervised the product and Inventory of the company for the 2 main supermarkets in the city
Owner
Comayagua Cellular Store
01.2010 - 01.2015
- Established business in which celular phones and accessories were purchased wholesale and resold
Business Group Representative, Sales Agent
KM2 Solutions
San Pedro Sula
01.2018 - 09.2019
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Assistant Waiter
NCL Norwegian Cruises Line
01.2019 - 01.2020
- General assistance to waiters in the service of food and beverages to passengers
- General assistance in setting up tables, including linens, China, silverware and glassware
- Taking food orders to the galley and collecting dishes and items from it to the service area
Education
Bachelor of Science - Sciences And Letter And Computer Technician
Comayagua Technological High School
Honduras 02.2001 - 11.2006
No Degree - Systems Engineering
Honduran National University UNAH
Honduras 1 2007 - 7 2007
No Degree - Systems Engineering
Polytechnic University of Honduras
09.2008 - 04.2010
Skills
Advanced use of Microsoft Office Suite
Computer repair and maintenance
Sales expertise
Hardware and software installation
Technical Support
Complaint resolution
Outstanding communication skills
Staff education and training
Bilingual [English,Spanish]
Certification
Marine Basic Safety
Interests
Trading Stock / Crypto
Reading donghua novels
Timeline
Assistant Waiter
NCL Norwegian Cruises Line
01.2019 - 01.2020
Business Group Representative, Sales Agent
KM2 Solutions
01.2018 - 09.2019
Owner
Comayagua Cellular Store
01.2010 - 01.2015
No Degree - Systems Engineering
Polytechnic University of Honduras
09.2008 - 04.2010
Inventory Distributor
CIC Tegucigalpa
01.2005
Bachelor of Science - Sciences And Letter And Computer Technician
Comayagua Technological High School
02.2001 - 11.2006
No Degree - Systems Engineering
Honduran National University UNAH
1 2007 - 7 2007