Allan Ward

Managing special projects and delivering business operations process improvements and efficiencies. Providing process mapping solutions, leading critical business efficiencies and lean initiatives.

• Leading; Requests for Information (RFI) & Requests for Proposals (RFP)
• Leading Proof of Concept initiatives
• Managing Government Services Administration (GSA) pricing
• Established University recruitment efforts for software engineers
• Responsible for the ISO 9001 certificate program
• Managing & tracking customer projects (scope, budget, schedule)
• Managing customer relationship management system (CRM)
• Business Representation; trade shows, conventions, and symposiums

The Operational Excellence lead for the Commercial Aviation & Network Services ($400m) business unit.

• Providing value stream & process mapping solutions
• Led critical business projects and lean initiatives
• Managed business process workflow improvements

Collins lifecycle phase model (CMS) subject matter expert

• Managed products & services a project management gating approval process
• Managed project efficiency initiatives
• Led corporate training events and workshops

Managed the ISO 9001 certificate program.

• Managed 15 global locations through internal and external quality audits.
• Conducted quality audits as Lead Internal ISO 9001 auditor
• Training and mentorship to junior quality managers

Cybersecurity Project Manager

• Managing products & services through cyber & regulatory compliance
• Managing cyber funding and budget allocation to business units
• Providing risk assessment and remediation support
• Managing contract requirements, system security plans, plan of action & milestones (POAMs)
• Facilitating corporate cybersecurity and compliance training

Program Manager - Air Ground Domestic Radio

• Managed a team of radio engineers and technicians with a $4m annual operating budget.

Deputy Program Manager - Air Ground International Radio

• Management of a $220m 6-year AMCS (FAA) contract

• Responsible for service availability, respond and restore service level agreements (SLAs)

• Managed contract renewals, budget requests; hire staff; select vendors; negotiate contracts, responding to RFPs.

• Managed the FAA cybersecurity requirements; system security plan, plan of action & milestones (POAMs) and independent risk assessment tests (IRAT)

Part-time English Teacher

English Second Language (ESOL) Education Program

General Education Diploma (GED) Program

• Prepared and implemented lesson plans covering course requirements
• Administered assessments and standardized tests
• Evaluated student progress
• Planned dynamic lessons to increase student comprehension
• Coordinated activities to encourage interests in reading, writing & comprehension

• Management of software configuration management processes
• Managed the JIRA & Confluence ticketing system
• Managed Secure Software Development Lifecycle (SSDL)
• Managed Quality Assurance activities with programmers, developers & testers
• Managed change management & version release in Tortoise SVN repository

• Managed SSDLC, Defense Intelligence Agency (DIA) security requirements
• Managed integration and security testing environments
• Managed service solutions that satisfied DIA stakeholders and clients
• Led stakeholders through multi-step and dynamic accreditation process
• Managed DIA and customer requirements; project budgets & schedules
• Managed work requests for technical staff
• Mentored less experienced personnel

• Answered clients' questions about purposes and details of financial plans and strategies.
• Developed recommendations specific to client's financial situation on variety of topics.
• Highlighted values and educated clients on retirement planning, equity management and long term financial products.
• Expanded customer base through community outreach and strategic business partnerships; i.e.; president of Easter Shore Senior Providers Network (NPO) [2006-2010]
• Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.