Allan Zamora
Laredo,TX
Summary
Observant Correctional Officer with over 5 years of experience keeping order and avoiding dangerous situations within jails or prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of firearms and restraint methods. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
8
8
years of professional experience
Work History
Insurance Agent Assistant
Pre Need Solution Service
Laredo Tx
03.2024 - Current
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding policies and coverage.
- Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
- Balanced multiple tasks and deadlines while maintaining a strong focus on client satisfaction, demonstrating excellent time management skills.
- Streamlined insurance application processes by revising and updating forms, leading to faster approval times.
- Liaised with medical professionals to obtain accurate information for the underwriting process, ensuring clients received appropriate coverage based on their health status.
- Assisted in the development of new insurance products, contributing to an expanded range of offerings for clients.
Correctional Officer
Geo Group Inc
Pearsall, TX
08.2018 - 03.2024
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Coordinated activities with inmates to stimulate learning and skill development for life after incarceration
Transportation Security Officer
Geo Group Inc
Pearsall, TX
01.2022 - 09.2022
- Prepared written reports concerning inmate's misconduct.
- Determined and adjusted seating arrangements to address behavioral or safety concerns.
Sales Associates
Academy Sports Outdoors
Laredo, TX
06.2016 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Some College (No Degree) - Criminal Justice
Laredo Community College
Laredo, TXHigh School Diploma -
Lyndon B Johnson
Laredo, TX06-2015
Skills
- CERT Member (Correctional Emergency Response Team)
- Facility Security
- Prisoner Transport
- Weapons Training
- Professional ethics
- Document Management
- Multitasking and Time Management
- Fast Learner
- Customer Service
- Problem-Solving
- Organizational Skills
Timeline
Insurance Agent Assistant
Pre Need Solution Service
03.2024 - Current
Transportation Security Officer
Geo Group Inc
01.2022 - 09.2022
Correctional Officer
Geo Group Inc
08.2018 - 03.2024
Sales Associates
Academy Sports Outdoors
06.2016 - 07.2017
Some College (No Degree) - Criminal Justice
Laredo Community College
High School Diploma -
Lyndon B Johnson