Allana Creasy
Loganville ,GA
Summary
I am a highly motivated, driven, & determined individual looking to obtain a position with your company. I love team work & helping others! I have a very strong customer service and sales background. I love to meet my goals and meet/engage with new people as well!
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Assistant
AAA Insurance Johns Agency
Atlanta, GA
12.2023 - Current
- Built relationships with customers to encourage repeat business.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Continuously met sales goals via strategic prospecting.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Listened to customer needs to identify and recommend best products and services.
Customer Service Lead
UnitedHealth Group/Optum Rx
Atlanta, GA
02.2022 - 02.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers regarding needs and addressed concerns.
- Upheld privacy and security requirements for customer information.
- Exceeded company productivity standards on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Arts -
Hillsborough Community College
Tampa, FL12-2026
High School Diploma -
East Bay High School
Gibsonton, FL07-2020
Skills
- Organized
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Customer Account Management
- Inbound and Outbound Calling
- Complex Problem-Solving
- Goal-Oriented
- Cold-calling
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Goal-Driven
Certification
- Property & Casualty License
Timeline
Sales Assistant
AAA Insurance Johns Agency
12.2023 - Current
Customer Service Lead
UnitedHealth Group/Optum Rx
02.2022 - 02.2024
Bachelor of Arts -
Hillsborough Community College
High School Diploma -
East Bay High School
- Property & Casualty License
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