Allana Ornelas
Wichita,KS
Overview
6
6
years of professional experience
Work History
Account Executive - Payables and Receivables
Freight Logistics
Wichita, Kansas
02.2025 - Current
- Coordinated with internal departments as needed to resolve any discrepancies or disputes in billing or payment information.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Prepared journal entries related to accounts payable and receivable activities.
- Verified vendor invoices against purchase orders prior to processing payments.
- Maintained accurate records of all transactions relating to accounts receivable and payable activities.
- Matched orders with invoices and recorded required information.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
Service Advisor
Truck Center Companies
Wichita, KS
11.2022 - 01.2025
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Prepared invoices for services rendered and collected payments from customers.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Promptly responded to customer inquiries via phone, email or in person.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Oversaw warranty counseling process to manage expense controls.
- Updated databases with new and modified customer data.
- Updated system with order specifics and customer details, preferences, and billing information.
Service Advisor
53 Auto
Wichita, KS
05.2022 - 11.2022
- Maintained an organized filing system of paper documents and electronic files.
- Answered phone calls and directed them to appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Processed payments from customers for services rendered in a timely manner following established procedures.
- Checked in vehicles, obtained customer information, and verified warranties prior to service appointments.
- Responded promptly to customer inquiries via email or phone calls.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Reviewed and processed warranty claims to ensure accuracy of all information.
Behavioral Health Specialist
KVC Behavioral Healthcare
Wichita, Kansas
01.2019 - 04.2022
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients.
- Assisted clients in developing coping skills to manage stress, anxiety, depression, and other mental health issues.
- Maintained accurate records of client interactions, including documentation of progress notes, evaluations, diagnoses, treatments, referrals.
- Developed and implemented treatment plans for individuals with mental health problems.
- Monitored client progress through regular assessments and documented changes in behavior or symptoms.
- Performed psychosocial assessments to identify risk factors for behavioral health disorders.
- Facilitated group therapy sessions focusing on coping strategies, stress management, and social skills development.
Education
High School Diploma -
Northwest High School
Wichita Ks 05-2015
Skills
- Accounts receivable
- Accounts payable
- Invoicing processes
- Payment processing
- Vendor management
- Financial reporting
- Dispute resolution
- Customer relationship management
- Time management
- Attention to detail
- Problem solving
- Invoice processing
- Year-end close
- Multitasking Abilities
- Purchase orders
Timeline
Account Executive - Payables and Receivables
Freight Logistics
02.2025 - Current
Service Advisor
Truck Center Companies
11.2022 - 01.2025
Service Advisor
53 Auto
05.2022 - 11.2022
Behavioral Health Specialist
KVC Behavioral Healthcare
01.2019 - 04.2022
High School Diploma -
Northwest High School