Allana Walker
West Palm Beach,FL
Summary
Dependable customer service professional with experience in hospitality, retail, cashiering, and unarmed security. Skilled in guest relations, POS and cash handling, time management, and safety awareness.
Overview
5
5
years of professional experience
Work History
Unarmed Security Officer
Cambridge Security Services
Palm Beach Gardens, Florida
06.2026 - Current
- Monitored CCTV surveillance system footage for suspicious activities.
- Managed access control systems, verifying identification and signing in visitors.
- Checked visitor badges and verified authorized entry with courtesy.
- Greeted visitors upon arrival at the facility and directed them accordingly.
Hostess/Server
Hilton Hotel & Suites
West Palm Beach, Florida
05.2025 - 05.2026
- Greeted guests in Hilton hotel dining areas with warm, professional service.
- Served meals and drinks while following Hilton hospitality standards.
- Presented menus and explained daily specials to diners.
- Managed seating arrangements and waitlists using reservation systems.
- Processed guest payments and handled checks at departure.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Retail Sales Associate
Forever 21
Wellington, Florida
07.2024 - 05.2025
- Welcomed customers to Forever 21 sales floor and provided product information, enhancing customer experience.
- Assisted customers with sizing and styling, helping them find desired items and improving sales opportunities.
- Operated POS register for purchases, returns, and exchanges.
- Refilled merchandise and organized displays to support visual standards.
- Maintained fitting rooms and organized apparel displays, ensuring a tidy shopping environment.
Seasonal Worker
Hobby Lobby
Wellington, Florida
09.2024 - 12.2024
- Provided excellent customer service at all times.
- Welcomed customers and addressed inquiries to provide helpful service.
- Operated a cash register to process customer payments.
- Restocked checkout supplies to ensure smooth customer transactions.
- Stocked shelves with incoming inventory items.
- Organized craft, home décor, and fabric aisles to enhance shopping experience.
Cashier
Buds Chicken & Seafood
West Palm Beach, Florida
08.2021 - 05.2025
- Operated cash register with accuracy, processing payments by cash, check, credit card, gift card, or automatic debit to ensure smooth transactions.
- Trained new team members on cash register operation and customer service protocols to improve team efficiency.
- Greeted guests and provided menu information with friendly service to enhance customer experience.
- Maintained a clean cashier station and stocked receipt paper, bags, and supplies.
Education
High School Diploma -
Royal Palm Beach Community High School
Royal Palm Beach, FL05-2025
Some College (No Degree) - Sonography
Palm Beach State College
Lake Worth, FL09-2026
Skills
- Access control management
- Customer support
- Guest relations management
- Front desk operations
- POS and cash handling
- Food and beverage service
- Sanitation practices
- Safety protocols
- Time management
- Team collaboration
- Phone etiquette
Timeline
Unarmed Security Officer
Cambridge Security Services
06.2026 - Current
Hostess/Server
Hilton Hotel & Suites
05.2025 - 05.2026
Seasonal Worker
Hobby Lobby
09.2024 - 12.2024
Retail Sales Associate
Forever 21
07.2024 - 05.2025
Cashier
Buds Chicken & Seafood
08.2021 - 05.2025
High School Diploma -
Royal Palm Beach Community High School
Some College (No Degree) - Sonography
Palm Beach State College