Allana Woysik Cercal
Pinhais,Brazil
Summary
As a Leader in the Future Voyages Sales department I am not only in charge of strategies to increase sales but also to keep my team motivated throughout the voyages and as well provide constant coaching and development to my peers. I have experience in appraisals, Individual Development Plans and also participated in every training I could with our Training & Development Manager onboard.
My favorite part of the job as I mentioned before is to be able to inspire people through their journey onboard, always encouraging them to find their passion and keep our standards when it comes to providing excellent customer service.
I have to maintain a strong relationship with the senior leaders from all departments since we need support to promote our offers and also to keep our creed of Family Love up and running! Every time there is a change in itineraries or onboard deal, I always make sure to settle training with Sailor Services, Spa, Retail, Beverage, Restaurant and so on. I have also partnered with our Hotel Service Training this contract to introduce the onboard offer overview in our Ship Guru training.
During my career at Future Voyages I have also built many presentations to the public (Sailors and Travel Agents) and came up with fun ideas to run our events onboard and keep our sailors interested (raffles, interactive questions, games, etc). As practically a Brand Ambassador to our ship, I am immersed into the Virgin way and have knowledge about how other departments' operations work, which helps me in the career I am pursuing.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Future Voyages Sales Manager
Virgin Voyages
12.2021 - Current
- Defines and sets each voyage's sales strategy, providing direction for the entire Future Voyage Sales Team.
- Leads a team of Assistant Managers, defining team schedules, allocating tasks, responsibilities and providing continual coaching and feedback for professional development.
- Hosts regular 1:1 feedback sessions with Assistant Managers and maintains strong communication with the shipboard General Manager and Shoreside Leadership Team.
- Provides analysis and insights on booking trends, purchase behaviors and Sailor feedback.
- Maintains departmental SOP's and ensures policies and processes are implemented and followed.
- Assists in hosting events to create awareness for the Onboard Sales program's exclusive onboard offer.
- Builds brand love through knowledge of product portfolio to drive sales.
- Provides a positive first impression to every Sailor, aiming to recognize the Sailor by name.
- Delivers an epic booking experience to exceed sales targets.
- Collaborates interdepartmentally onboard to build program awareness and simultaneously contribute to their success.
- Establishes strong relationships with Sailors to create a lasting impression of Virgin Voyages.
- Maintaining knowledge and understanding of market pricing and promotions.
- Accepts guidance and leadership from the Future Voyage Sales Manager, driving the team to meet and exceed overall goals.
- Learns and operates systems such as Go, ARS, Time & Attendance, Incident management, AIMS, MXP, SeaWare Touch, SeaWare Main and Salesforce.
- Serves as an ambassador of the ship, representing Virgin Voyages at the highest of standards.
- Being an expert and resource on the full Virgin Voyages product pertaining to ship information, venue knowledge, program offerings, cabin category types, destinations and itineraries.
- Delivers results based on OKR's set by senior leadership.
- Leads and facilitates First Mate initiatives such as Raise Your Sales, First Mate FAM trips, ship tours and other trade related programs onboard.
- Provides insights and Sailor feedback to the Future Voyage Sales Manager to compile and provide to senior management.
- Reviews and checks the incident management program daily for information and follow up required for the Future Voyage Sales Operation.
- Do your part to make sure we are always brilliant to do business with.
- Inspire and motivate others through championing and driving our creeds and culture.
Assistant Retail Sales Manager
Starboard Cruise Services, LVMH Moët Hennessy
11.2019 - 07.2021
- After three years as sales specialist, I had the opportunity to follow in the management career onboard as Assistant Retail Sales Manager, by motivating and supporting the team to reach the expected results and provide exceptional customer service;
- Ensure that staff is trained about product knowledge, selling and customer service techniques;
- Manage customer complaints/comments according to established procedures in a professional manner and welcome all prospective customers as guests in the gift shop onboard;
- Assume primary responsibility for the coordination of the onboard Loss Prevention Control Programs, including inventory and providing trainings to the team;
- Ensure that merchandise is received, available for sale and properly displayed according visual merchandising directives, as well as supervising the maintenance of the storage area according to safety guidelines;
- Provide constant on-the-job coaching and guidance for all levels of staff, including elaborating and delivering evaluations individually to the team members;
- Ensure that workload is effectively planned, prioritized, and delegated;
- Support information flow between management onboard and management on land, including Human Resources;
Sales Specialist Associate
Starboard Cruise Services Inc, LVMH Moët Hennessy
11.2016 - 11.2019
- Responsible for the beauty shop onboard, including selling perfumes, cosmetics and make-up, I discovered my passion for guest service excellence. As a beauty specialist, we are accountable not only for the sales, but for a vast product knowledge, organization skills, daily counts on perfumes and cosmetics for local authorities and merchandise delivery;
- During my years as Beauty Specialist, with the support of my managers, I had the opportunity to train other sales associates for the Beauty Specialist certification as well;
Coordinator of Ship's Operation and Bunker Broker
Cargill
04.2012 - 10.2016
- Representative of Cargill Brazil Bunker Desk, my responsibilities included buying fuel for Cargill Brazil and Cargill International ships, always reporting directly to Cargill Geneva Bunker desk;
- Intermediary of Petrobras and Cargill Brazil, issuing weekly and monthly price statistics reports;
- Coordination of cargo ship operations in Brazil, including intermediating between all parts involved, such as Captain, owner, local authorities, logistics and commercial desks;
- Issuance of exportation documents (Bill of Lading) on behalf on Cargill Inc.;
Education
Bachelor of Science - International Relations And Affairs
University Center of Curitiba (UNICURITIBA)
Curitiba, Brazil12.2014
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Italian
Full Professional
French
Elementary
Certification
- English High School Exchange program | Location: USA (2009)
- Spanish Language Exchange Program | Location: Chile (2014)
- Basic Safety Training Certificate (Maritime Safety Training) | Valid Until January 2026
- Beauty Specialist Certificate by LVMH Moët Hennessy Louis Vuitton SE
- Starboard's Leadership Management Training | Certificate by LVMH Moët Hennessy Louis Vuitton SE
Timeline
Future Voyages Sales Manager
Virgin Voyages
12.2021 - Current
Assistant Retail Sales Manager
Starboard Cruise Services, LVMH Moët Hennessy
11.2019 - 07.2021
Sales Specialist Associate
Starboard Cruise Services Inc, LVMH Moët Hennessy
11.2016 - 11.2019
Coordinator of Ship's Operation and Bunker Broker
Cargill
04.2012 - 10.2016
Bachelor of Science - International Relations And Affairs
University Center of Curitiba (UNICURITIBA)