Allanah Hayes
Indianapolis,Indiana
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in [microsoft, EPIC training, Cloud].
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Community Hospital East
11.2023 - Current
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Provided excellent customer service to patients and medical staff.
- Handled customer service inquiries in person, via telephone and through email.
- Contributed to resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Verified patient insurance eligibility and entered patient information into system.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Took copayments and compiled daily financial records.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Balanced deposits and credit card payments each day.
- Used EPIC to schedule appointments.
- Greeted and assisted patients with check-in procedures.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided professional services and support in a dynamic work environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
Reception Technician
CSL Plasma Center
12.2022 - 11.2023
- Improved accessibility of important documents through meticulous electronic file management and organization.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Increased efficiency in appointment scheduling, ensuring optimal use of time and resources for both staff and clients.
- Took patients vitals, drew blood, clinical things at the plasma center.
- Well trained in diversity.
Customer Service Representative
Sedgwick
10.2021 - 12.2022
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Answered constant flow of customer calls with minimal wait times.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN06.2025
High School Diploma -
Warren Central High School
Indianapolis, IN06.2020
Skills
- Insurance Verification
- Attention to Detail
- Punctual and Hardworking
- Conflict Resolution
- Patient Needs Assessment and Referral
- Insurance verifying
- Patient greeting
- Customer Service
- Scheduling appointments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved "Center of the Month" by being the Most efficient Center with breast care at community.
Dance
I love to dance, If i did not want to be a RN i would definitely pursue dance.
Timeline
Patient Service Representative
Community Hospital East
11.2023 - Current
Reception Technician
CSL Plasma Center
12.2022 - 11.2023
Customer Service Representative
Sedgwick
10.2021 - 12.2022
No Degree - Nursing
Ivy Tech Community College of Indiana
High School Diploma -
Warren Central High School
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