ALLANAH WILLIAMS
Houston,TX
Summary
Personable and energetic receptionist/clerk committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Organized office professional with top-notch administrative skills. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
8
8
years of professional experience
Work History
Receptionist Assistant
Culture Shack, LLC
03.2020 - Current
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted customers during office visits.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, vendors and interviewed candidates.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records
Server
BB'S TEX-ORLEANS
03.2019 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Works well under pressure with bussers, cooks, staff and customers
- TABC & Food Handlers Certification
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Experience Specialist
Color Factory
12.2018 - 03.2020
- Conducted routine outreach to support understanding of policies and procedures.
- Identified and reported on utilization patterns to enhance quality of service delivery.
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
- Ensured that each guest has memorable visits by engaging and showcasing their vibrant personality and naturally warm presence within colorful experience that is shared with people of all ages
Teacher/Child Caregiver
RICE CHILDREN'S CAMPUS
06.2018 - 12.2018
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
Cashier
Fiesta Food Mart
06.2018 - 12.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Toll Collector
HCTRA TOLL ROAD
05.2017 - 03.2018
- Operated toll collection equipment and processed toll payments accurately.
- Communicated to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Associate of Science - Nursing
Houston Community College
Houston, TX12.2026
Cosmetology License - Cosmetology Education
Ogle School , Houston, TX
Houston, TX12.2023
High School Diploma -
Lamar/ Sharpstown High School- Graduated
Houston, TX06.2018
Skills
- Adapt easily to new concepts and responsibilities
- Self-motivated; detail-oriented; functions well both independently and team setting
- Driven and strive for results; focus on customer service and satisfaction ; strong listening skills
- Call handling, directing calls & telephone systems
- Appointment booking & record keeping
- Positive attitude, high level of energy & highly motivated
- Able to analyze issues and make decisions
- Ability to establish credibility and rapport
- Effectively prioritize work to ensure efficiency
- Ability to multitask operating computer systems and assist clients simultaneously
- Ability to retain product knowledge and policies
Timeline
Receptionist Assistant
Culture Shack, LLC
03.2020 - Current
Server
BB'S TEX-ORLEANS
03.2019 - 03.2020
Experience Specialist
Color Factory
12.2018 - 03.2020
Teacher/Child Caregiver
RICE CHILDREN'S CAMPUS
06.2018 - 12.2018
Cashier
Fiesta Food Mart
06.2018 - 12.2018
Toll Collector
HCTRA TOLL ROAD
05.2017 - 03.2018
Associate of Science - Nursing
Houston Community College
Cosmetology License - Cosmetology Education
Ogle School , Houston, TX
High School Diploma -
Lamar/ Sharpstown High School- Graduated