Allania Conway
Belden,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors,understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities and positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE
Alorica
07.2022 - 06.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers,paying attention to special needs or wants.
- Responded to customer requests for products,services and company information.
- Provided primary customer support to internal and external customers.
WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE
QUALFON
11.2020 - 07.2022
- Maintained Customer Satisfaction with forward-thinking strategies focused on addressing customers needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise,sales,current prices,and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
CUSTOMER SERVICE WORK FROM HOME REPRESENTATIVE
WAYFAIR
07.2019 - 11.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Associate of Science -
Ultimate Medical Academy - Clearwater
Clearwater, FL03.2024
High School Diploma -
Penn Foster Career School
Scranton, PA10.2017
Skills
- Customer Service
- Data Entry
- Active listening
- Customer Relations
- Computer Literacy
- Troubleshooting
- Training and Development
- Customer Support
- Written and Oral communication
- Technical Skills
- Navigational Skills
- Microsoft Office Suit
Timeline
WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE
Alorica
07.2022 - 06.2024
WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE
QUALFON
11.2020 - 07.2022
CUSTOMER SERVICE WORK FROM HOME REPRESENTATIVE
WAYFAIR
07.2019 - 11.2020
Associate of Science -
Ultimate Medical Academy - Clearwater
High School Diploma -
Penn Foster Career School