Allan J. Elysee
Houston,Texas
Summary
EdTech Operations and Customer Success Leader with over 6 years of experience driving digital transformation and business growth across education and enterprise environments. Proven track record managing $2M+ portfolios, implementing AI-powered systems, and delivering 15% to 30% performance improvements. Bilingual professional specializing in technology adoption, stakeholder engagement, and data-driven solutions for remote and hybrid organizations.
Overview
11
11
years of professional experience
Work History
English Language Arts Instructor & Digital Learning Specialist
Aldine Independent School District
Houston, TX
05.2019 - Current
- Led the AI-powered LMS implementation, driving a 15% performance improvement across 200+ users.
- Delivered ELA curriculum using Google Classroom, Canvas, Canva, and Renaissance, improving writing scores by 20%.
- Managed RTI data systems via Frontline Education and Salesforce for 150+ clients and families.
- Trained over 20 professionals on Google Workspace and enterprise tools, achieving a 40% increase in adoption.
Program Manager, Customer Success & Engagement
Aldine Independent School District
Houston, TX
08.2023 - 08.2024
- Designed district-wide engagement programs, resulting in a 25% increase in stakeholder participation.
- Led Salesforce CRM integration, improving data accuracy by 30%, and optimizing the full Title I budget.
- Executed DEI programming initiatives, enhancing organizational performance by 18%.
- Collaborated across eight departments with C-level stakeholders to align strategic KPIs.
Customer Success Analyst
AIG (American International Group)
Remote
01.2020 - 02.2021
- Managed $2M+ client portfolio achieving 98% retention rate through proactive relationship management
- Optimized Salesforce workflows reducing response times by 15% and achieving 4.8/5.0 satisfaction scores
- Resolved 85% of escalated issues within SLA while maintaining 95%+ client satisfaction
- Generated success reports identifying upsell opportunities contributing to 12% revenue increase
Sales & Operations Coordinator
T-Mobile Inc.
Houston, TX
04.2014 - 01.2020
- Coordinated national recruitment operations hiring 100+ candidates quarterly for enterprise events
- Streamlined onboarding processes reducing time-to-hire by 20% and improving efficiency
- Delivered CRM/HRIS training reducing system downtime by 30% across teams
- Generated executive reports supporting data-driven strategic hiring decisions
Student Engagement Coordinator
Clark Atlanta University
Atlanta, GA
05.2016 - 01.2018
- Managed engagement programs for 500+ students, increasing participation by 35%
- Utilized CRM system improving employer partnerships and placement tracking by 30%
- Coordinated career development events connecting students with 40+ employer partners
Education
Bachelor of Arts - Political Science
Clark Atlanta University
Atlanta, GA05-2017
Skills
- Salesforce CRM
- Data analysis
- Project management
- Stakeholder engagement
- Digital learning
- Program development
- Process optimization
- SAS programming
- SaaS platforms
- FLUENT IN French
Languages
French
Native/ Bilingual
Timeline
Program Manager, Customer Success & Engagement
Aldine Independent School District
08.2023 - 08.2024
Customer Success Analyst
AIG (American International Group)
01.2020 - 02.2021
English Language Arts Instructor & Digital Learning Specialist
Aldine Independent School District
05.2019 - Current
Student Engagement Coordinator
Clark Atlanta University
05.2016 - 01.2018
Sales & Operations Coordinator
T-Mobile Inc.
04.2014 - 01.2020
Bachelor of Arts - Political Science
Clark Atlanta University
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