Summary
Overview
Work History
Education
Skills
Timeline
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Allannah Bell-Banks

Huntsville

Summary

Experienced Customer Service Representative with a track record of enhancing customer satisfaction through technical support, data entry, and claims adjustment. Skilled in managing databases and improving operational efficiency. Excels in communication and problem-solving. Passion for leveraging advanced communication and technical skills to drive innovation and exceed customer expectations in dynamic environments.

Overview

8
8
years of professional experience

Work History

Technician Support/Customer Service Representative

TTEC
08.2021 - 01.2025
  • Provided a positive customer service experience with friendly and courteous service via telephone
  • Utilizes interface systems to enter certain vehicle information into certain databases
  • Assist troubleshooting techniques with Technicians on vehicles such as New installs, Swaps 3G-4G Migration, Deinstalls/Reinstalls, Assigning vehicle cameras and sending out SMS Commands to units to verify the units are reporting properly
  • Assist Customers with troubleshooting their units and with our Verizon Reveal Apps
  • Create cases in regards to the reason Customers are calling in so that our Team can further assist our Customers
  • Data Entry by maintaining confidentiality, verifying and reviewing databases, performing data backups, along with correcting necessary data items such as updating existing data analyses data for errors generating reports complying with data entry deadlines implementing data security and management policies completing additional tasks as required and reporting to management

Customer Service Representative

Alorica
04.2020 - 05.2021
  • Conducted research for my clients in order for them to pick the best insurance plan which increased the highest insurance plan sales by 7%
  • Speak to health care providers Doctor offices, Hospitals in regards to patient healthcare benefits
  • Adjusting claims benefits for patients and care providers
  • Adjust claims with the claims department and data spreadsheets
  • Followed up with previous customers with concerns and questions in order to establish customer care, loyalty, and development
  • Ensures processes and services are fit for customers quality standards
  • Participating in meetings and voicing concerns as well as suggestions for improvement

Team Member

AtHome Furniture Store
10.2018 - 03.2020
  • Greet and assist customers with their shopping needs
  • Provide product recommendations and answer questions
  • Process customer purchases and handle payments (cash, card)
  • Assist customers with basic inquiries about prices, promotions, or return policies
  • Maintain store cleanliness and ensure merchandise is well-stocked and organized

Data Entry Representative

William Sonoma
01.2018 - 03.2020
  • Achieved monthly sales
  • Input important database
  • Handling electronic and paper documentation
  • Reviewed and responded to comments while incorporating feedback
  • Help customers find desired goods and services
  • Resolve customer complaints in a timely manner
  • Correspond with customers who have inquiries or complaints
  • Writing was a part of the task for follow ups

Customer Service Representative

LG Mobile
02.2017 - 03.2018
  • Resolved customer issues, questions, concerns, and feedback for a better understanding of overall issues within the company in order for said issues to be resolved for recent and new customers
  • Reviewed work and reports in a timely manner to be sure it met quality standards which resulted in a 4% decrease in work and reporting errors
  • Gathered and maintained a wide array of data related to business processing and reporting in which this information was then entered into specific databases
  • Developed new delivery methods of information for clients to receive a better understanding of policies, sales, promotions, plans, & basic billing

Education

High School Diploma -

Lee High School
05.2017

Skills

  • GOOD LEADERSHIP
  • MANAGER
  • CUSTOMER SUCCESS MANAGER
  • TEAM BUILDING
  • SALES AND MARKETING
  • MICROSOFT
  • EXCEL
  • PATIENCE
  • COMMUNICATION
  • CRITICAL THINKING
  • DELEGATING
  • HEALTHCARE
  • ACTIVE LISTENING
  • PROJECT MANAGEMENT
  • ADAPTABLE
  • MARKETING
  • TIME MANAGEMENT
  • HELP DESK
  • CLAIMS ADJUSTMENT
  • TECHNICAL SUPPORT AND TECHNICAL PROFICIENCY
  • SQL QUERIES
  • FLEXIBLE
  • PROBLEM SOLVING
  • ORGANIZATION
  • TAKING RESPONSIBILITY
  • DATA ENTRY SPECIALIST
  • TEAMWORK
  • MOTIVATION
  • REGULATION
  • CONFLICT RESOLUTION

Timeline

Technician Support/Customer Service Representative

TTEC
08.2021 - 01.2025

Customer Service Representative

Alorica
04.2020 - 05.2021

Team Member

AtHome Furniture Store
10.2018 - 03.2020

Data Entry Representative

William Sonoma
01.2018 - 03.2020

Customer Service Representative

LG Mobile
02.2017 - 03.2018

High School Diploma -

Lee High School

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Allannah Bell-Banks