Allan (A.J.) Pamintuan
Las Vegas,NV
Overview
14
14
years of professional experience
Work History
Front Desk Customer Service Representative
AQUILON TAX AND BUSINESS SERVICES
LA PALMA
01.2019 - Current
- Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or information
- Work from home with high-speed internet and a secure, quiet place to work
- Schedule appointments and ensure the business calendar is accurate and up to date
- Answer phone calls and emails and communicate relevant information to the appropriate parties
- Enter a variety of data using current technology
- Prepare and sort documents for data entry.
Customer Service Representative
AROPAGA
LA MIRADA
01.2018 - Current
- Respond to heavy call volumes, addressing all customer needs
- Treats each caller with care by actively listening, clarifying the purpose of the call, communicating in a clear, concise, and positive manner, and providing accurate and timely solutions for a wide variety of topics
- Perform customer identity verifications on Windows PC applications
- Enter and verify client data, such as health plan documents or benefit plans in various systems, with attention to detail to maintain accurate, up-to-date records
- Protect company and client information under company policies and procedures
- Worked with various digital platforms and systems, such as Zoom, Virtual Chat, and Email.
Receptionist/Courier/Lab Assistant
Cerritos Reference Laboratory
CERRITOS
10.2010 - 12.2018
- Respond to high phone traffic while attending to all client demands
- Used a variety of digital tools and platforms, including Zoom, Virtual Chat, and Email.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified receipt of items at destination by obtaining signature from recipient.
- Developed strong relationships with customers to ensure timely delivery of their items.
- Picked up and delivered medical specimens, paperwork, and other materials between hospitals, laboratories, and research facilities.
- Documented pickups and deliveries and submitted reports after shift.
Education
Data Analytics Course
Las Vegas, NV12.2022
Highschool Diploma -
Tracy Highschool
Norwalk, CA06.2010
Skills
- Microsoft Office (Excel, PowerPoint,Word)
- Call Management
- Information Security
- Product Knowledge
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Entry
- Complaint resolution
- Customer Service
- Phone Etiquette
- Creativiness
- Critical thinker
- Outside the box thinker
- Problem Solver
- Emotional Intelligence
- Health Advocator
- System implementation
- Technical Support
- High-energy attitude
- Positive and professional
Timeline
Front Desk Customer Service Representative
AQUILON TAX AND BUSINESS SERVICES
01.2019 - Current
Customer Service Representative
AROPAGA
01.2018 - Current
Receptionist/Courier/Lab Assistant
Cerritos Reference Laboratory
10.2010 - 12.2018
Data Analytics Course
Highschool Diploma -
Tracy Highschool
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