Allasha Berry
Slidell,LA
Summary
Experienced administrative professional well-versed in clerical, accounting and records management functions. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a fast-paced environment.
Overview
2025
2025
years of professional experience
Work History
Remote Customer Services Representative
Westpark Communications
Houston , TX
06.2023 - 07.2024
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Followed up with customers to ensure their satisfaction with the resolution of their inquiries.
- Answered incoming customer calls regarding products and services, providing information, troubleshooting issues, and resolving complaints.
- Verified customer accounts using various methods such as account numbers and passwords.
- Provided feedback on product quality, usability, and functionality based on customer input.
- Collected deposits or payments and arranged for billing.
SR. EXECUTIVE ASSISTANT /MARKETING/PROMOTIONS (SCHOOL OF GRADUATE STUDIES)
Southern University of New Orleans
New Orleans, LA
06.2022 - 05.2023
- Maintains Dean of graduate studies appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel
- Located and attached appropriate files to incoming correspondence requiring replies
- Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings
- Promoting graduate fairs and events
- Creating announcements for events and collecting vendors to raise funds and awareness
- Recruiting students
EXECUTIVE ASSISTANT (COLLEGE OF ARTS & SCIENCES)
Xavier University
New Orleans, LA
01.2019 - 01.2022
- Proficient in managing multiple calendars and scheduling appointments for executives in a fast-paced environment
- Coordinated Dean's travel arrangements and itineraries for executives, ensuring seamless logistics
- Prepared and organized meeting materials, presentations, and reports for executive review
- Assisted in budget planning and tracking expenses for department projects
HUMAN RESOURCES ASSISTANT
Regional Transit Authority
New Orleans, LA
01.2017 - 01.2019
- Assisted with conducting interviews and screening candidates for a busy HR department
- Maintained employee records and updated files in compliance with company policies
- Collaborated with team members on HR projects and initiatives
- Provided administrative support to the HR team, including scheduling meetings and organizing documents
Call Center Agent
Keefe's Martial Arts
Harvey, LA
Education
BACHELOR OF ARTS - COMMUNICATIONS/MARKETING
University of New Orleans
New Orleans, LA01.2017
Skills
- Attention to detail
- Problem-solving
- Communication
- Organization
- Strong research skills
- Written and verbal communication
- Excel
- Quick books
- Microsoft Office
- Marketing/Promotion
- Recruitment
Languages
spanish | Intermediate, French | Intermediate
Timeline
Remote Customer Services Representative
Westpark Communications
06.2023 - 07.2024
SR. EXECUTIVE ASSISTANT /MARKETING/PROMOTIONS (SCHOOL OF GRADUATE STUDIES)
Southern University of New Orleans
06.2022 - 05.2023
EXECUTIVE ASSISTANT (COLLEGE OF ARTS & SCIENCES)
Xavier University
01.2019 - 01.2022
HUMAN RESOURCES ASSISTANT
Regional Transit Authority
01.2017 - 01.2019
Call Center Agent
Keefe's Martial Arts
BACHELOR OF ARTS - COMMUNICATIONS/MARKETING
University of New Orleans